Laura Gatrell
Youngstown,OH
Summary
Accomplished Services Coordinator with a proven track record at Mahoning and Columbiana Training Association, excelling in workforce development and staff supervision. Demonstrates expertise in legislative compliance and relationship building, alongside strong communication and organizational skills. Achieved significant improvements in program efficiency and staff performance metrics, leveraging state information systems for enhanced service delivery. Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Services Coordinator
Mahoning and Columbiana Training Association
01.2018 - Current
- General knowledge of the Workforce and Innovations Opportunity Act (WIOA)
- Operate in-house and contracted programs and services while maintaining compliance with applicable laws and regulations
- Supervision of up to 10 staff
- Establishing relationships with other service providers to maintain compliance with applicable laws and regulations
- Assignment of over 550 files per year to Career Consultants
- Review every file to determine readiness in regards to legislative and MCTA parameters as well as preparation for audits and monitoring
- Review Career Consultant assessments and recommendations to determine service approval
- Interview candidates for staff positions and recommend hiring
- Provide training for over 10 new hires and incumbents
- Monitor and evaluate Career Consultant work performance and administer discipline, as needed
- Provide information to participants regarding MCTA services and policies
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Career Consultant
Mahoning and Columbiana Training Association
05.2013 - 01.2018
- Provided case management for over 800 MCTA participants
- Assessed participant skills, needs, goals, interests and barriers
- Established clear customer expectations and boundaries
- Developed individual plans using appropriate counseling and motivational techniques as required by policy and legislation
- Assisted participants with barriers to employment, developing realistic goals and creating a training and job search strategy
- Managed caseload of over 150 participants per program year by writing reports, detailed case notes and maintaining up to date files
Substitute Workshop Specialist
Mahoning County Board of Developmental Disabilitie
06.2010 - 05.2013
- Worked with assigned clients both individually and in groups
- Prepared activities for clients so that daily goals are met
- Supervised client outings and activities
- Maintained safe and healthy atmosphere for adults with developmental disabilities by performing crisis intervention when necessary
- Demonstrated adaptability by substituting for a wide variety of staff members
Education
Bachelor of Social Work - Social Work
Youngstown State University
Youngstown, Ohio08.2013
Skills
- Maintain confidentiality and model professionalism
- Develop and maintain effective working relationships with supervisors, co-workers, participants and outside agencies
- Communicate effectively in both oral and written form
- Organize and prioritize multiple tasks and meet deadlines
- Utilize state information systems
- Maintain CEU's as required for licensure
Certification
- Licensed Social Worker, BSW
- CPR and First Aid Certified
- Fraud reporting certification from the Ohio Auditor of state
Timeline
Services Coordinator
Mahoning and Columbiana Training Association
01.2018 - Current
Career Consultant
Mahoning and Columbiana Training Association
05.2013 - 01.2018
Substitute Workshop Specialist
Mahoning County Board of Developmental Disabilitie
06.2010 - 05.2013
Bachelor of Social Work - Social Work
Youngstown State University
- Licensed Social Worker, BSW
- CPR and First Aid Certified
- Fraud reporting certification from the Ohio Auditor of state
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