Laura Gebolys
Oak Park,MI
Summary
Driven administrative professional with a track record of enhancing employee integration and morale at The Professional Group. Excelled in high-stress customer service scenarios at Allied Eagle, boosting loyalty through empathetic conflict resolution. Skilled in data entry and office administration, demonstrating a keen ability to improve operational efficiency. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant Venues
The Professional Group
03.2022 - Current
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Customer Service Representative
Allied Eagle
03.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Support Staff
Allied Building Services
09.2017 - 03.2021
- Answered telephone and assisted callers by providing information or directing to appropriate team
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Balanced reconciliation sheets regularly, ensuring that all discrepancies were quickly identified and resolved.
Education
High School Diploma -
Terry Sanford High School
Fayetteville, North Carolina06.2007
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant Venues
The Professional Group
03.2022 - Current
Customer Service Representative
Allied Eagle
03.2021 - 03.2022
Support Staff
Allied Building Services
09.2017 - 03.2021
High School Diploma -
Terry Sanford High School
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