Laura Gerencser
Stryker,Ohio
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Cup O Joy Coffee Barn
03.2023 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Responsible for inventory, ordering and scheduling.
- Managed staff of 6-10 employees.
Office Assistant
Inspiring Hope Counseling, LLC
06.2022 - 12.2022
- Sent out monthly statements and answered basic billing questions
- Answered phones and greeted clients
- General office maintenance: mail, take money deposits to the bank, maintain cleanliness of waiting area
- Created a 6-week mindfulness group for children
- Researched and gathered information for reports, abstracting specialized or technical data
- Supported staff, performing data entry and administrative duties
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
Kitchen Manager
Tap Culture Coffee
06.2021 - 12.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Motivated staff to perform at peak efficiency and quality.
Barista
Cabin Fever Coffee
08.2018 - 06.2021
- Recommended products based on solid understanding of individual customer needs and preferences
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Invented, tested and implemented new drink ideas
- Key holder and Shift Lead
- Checked in vendors and ensured proper rotation of stock.
Floor Stocker
Lowes
02.2017 - 08.2018
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines
- Moved and lifted heavy loads of merchandise using forklift
- Trained new employees
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items
- Greeted store customers and discussed needs
- Stocked shelves, racks, and cases with new or transferred merchandise.
Seamstress
Sauder Woodworking
02.2014 - 02.2017
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects
- Drew patterns and cut fabric pieces, assembled and sewed to create casket linings
- Helped train new employees
- Operated sewing machines, air guns, saws, drills and various woodworking tools
- Helped design and troubleshoot new designs for new products.
Deli Clerk
Super Market
05.2010 - 02.2016
- Prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
- Learned other teammates' work tasks to train as backup
- Made food according to standard recipes with requested changes for customer satisfaction
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers
- Trained new employees.
Education
Master of Science - Counseling
Capella University
01.2025
Bachelor Of Science In Merchandising And Product Development -
Bowling Green State University
12.2013
Skills
- Staff Training
- Food Serving and Preparation
- Product Upselling and Cross Selling
- Detail-Oriented
- Problem Solving
- Opening and Closing Procedures
- Quick Learner
- Time Management
Certification
ServSafe Safe Food Handler Manager Level
Timeline
Manager
Cup O Joy Coffee Barn
03.2023 - 11.2023
Office Assistant
Inspiring Hope Counseling, LLC
06.2022 - 12.2022
Kitchen Manager
Tap Culture Coffee
06.2021 - 12.2021
Barista
Cabin Fever Coffee
08.2018 - 06.2021
Floor Stocker
Lowes
02.2017 - 08.2018
Seamstress
Sauder Woodworking
02.2014 - 02.2017
Deli Clerk
Super Market
05.2010 - 02.2016
Master of Science - Counseling
Capella University
Bachelor Of Science In Merchandising And Product Development -
Bowling Green State University
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