Laura Giaccaglini

Work History

Dental hygienist

CORINTH DENTAL, DR. M.E. MCQUEEN, D.D.S.

2017.04 - Current

Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
Conducted oral cancer screenings during routine dental exams, resulting in early detection of potential issues.
Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
Collaborated with the dental team to develop comprehensive treatment plans for patients with complex conditions.

Dental assistant

DR. STANLEY R. CRUNK, D.D.S.

2011.06 - 2017.10

Assist chairside, maintain sterilization
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Dental hygienist

DR. STANLEY R. CRUNK, D.D.S.

2011.06 - 2017.10

Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
Educated patients on proper brushing and flossing techniques to promote long-term oral health.
Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.

Front Desk Receptionist

COLLIERVILLE PEDIATRICS

2008.01 - 2009.08

Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed multi-line phone system and pleasantly greeted patients.
Maintained current and accurate medical records for patients.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

A/P Clerk

PARAMOUNT UNIFORM RENTAL

2005.01 - 2007.01

Maintained confidentiality of sensitive financial information, adhering to strict company policies and procedures.
Ensured timely payment of all invoices, contributing to positive vendor relations and uninterrupted supply chains.
Identified opportunities for cost savings by analyzing expenses and proposing recommendations for improvement.
Reduced discrepancies in financial reports through meticulous data entry and attention to detail.
Demonstrated strong organizational skills in managing multiple priorities within tight deadlines, ensuring timely completion of assigned tasks.
Investigated discrepancies between invoices and purchase orders, resolving issues promptly to avoid payment delays or overpayments.
Provided excellent customer service when addressing inquiries from vendors about invoicing matters or payment status updates.

Customer Service Team Leader

BASS PRO SHOPS

2002.08 - 2005.01

Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
Trained and supervised team of customer service representatives in providing quality service to customers.
Led by example through consistently maintaining excellent performance standards.
Collaborated with management to develop strategies aimed at improving overall team performance.

Assistant Manager

Lenny’s Sub Shop

2000.05 - 2002.08

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Summary

Overview

Work History

Dental hygienist

Dental assistant

Dental hygienist

Front Desk Receptionist

A/P Clerk

Customer Service Team Leader

Assistant Manager

Education

Bachelor Of Science -

Skills

Certification

References

Volunteer Experience

Timeline

Similar Profiles

Gricelda SifuentesGricelda Sifuentes

Jaclyn FlippoJaclyn Flippo

Cathy TauberCathy Tauber