Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Gibson

Greenwood,FL

Summary

Dynamic Senior Clerk with extensive experience at DHSMV/Florida Highway Patrol, excelling in administrative support and office operations coordination. Enhanced efficiency through streamlined filing systems and reduced document errors, significantly boosting customer satisfaction. Proven ability in effective scheduling, cash and check processing while successfully using crash reports or mailing. Also, maintaining a strong focus on stakeholder communication and problem resolution with State Attorney Offices, Attorneys, Clerk of Courts and further more customer satisfaction. Confidentiality a must.

Overview

29
29
years of professional experience

Work History

Senior Clerk

DHSMV/Florida Highway Patrol
07.2011 - 02.2023
  • Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
  • Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
  • Improved office efficiency by streamlining filing systems and organizing essential documents.
  • Set up meetings and organized supporting materials.
    • Managedaged District Operations
  • Customer Service
  • Coordinate with Stakeholders
  • Reduced errors in document handling by implementing a thorough review process before submission or distribution.
  • Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
  • Provided administrative support for senior leadership during critical decision-making processes or projects
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Senior Clerk

DHSMV/Florida Highway Patrol
05.1997 - 06.2011
  • Placed supply orders and restocked office items.
  • Provided administrative support for senior leadership
  • One person office
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Utilized office management software to record and track customer information.
  • Assisted with onboarding of new employees.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Created and maintained detailed records of all office activities.
  • Edited documents to keep company materials free of grammar errors.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
  • Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
  • Reduced errors in document handling by implementing a thorough review process before submission or distribution.
  • Improved office efficiency by streamlining filing systems and organizing essential documents.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Senior Clerk

DHSMV/Motor Vehicles
01.1994 - 04.1997
  • Provided administrative support for senior leadership
  • Customer Service at its best
  • Supported departmental goals by conducting research, gathering data, and preparing reports.
  • Answer phones, direct calls to appropriate personnel
  • Maintain databases
  • Sell Temporary Tags, make deposits
  • receptionist

Education

Associate of Arts - Business Administration

Chipola Jr. College
Marianna, FL

Skills

  • Effective scheduling
  • Efficient cash processing
  • Administrative support
  • Office operations coordination

Timeline

Senior Clerk

DHSMV/Florida Highway Patrol
07.2011 - 02.2023

Senior Clerk

DHSMV/Florida Highway Patrol
05.1997 - 06.2011

Senior Clerk

DHSMV/Motor Vehicles
01.1994 - 04.1997

Associate of Arts - Business Administration

Chipola Jr. College

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Laura Gibson