Laura Gilchrist
Sparta,TN
Summary
Insightful Laboratory Technician brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces.
Overview
24
24
years of professional experience
Work History
Laboratory Technician
Everhart Veterinary Hospital
03.2012 - Current
- Performed routine lab and department maintenance to keep area clean and orderly.
- Documented information by maintaining daily logs and equipment record books.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Maintained documentation on tests performed in lab.
- Trained new associates in laboratory procedures and standards.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Completed quality documents and input and saved quality data in appropriate locations.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Stored, transported and submitted urinalysis samples.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Processed patient specimens according to priority and documented results.
- Collaborated with other departments to establish cohesive laboratory operations.
- Researched new methods and techniques to improve laboratory procedures.
- Prepared blood smears.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Troubleshot and resolved equipment and process issues.
Customer Service Representative
Everhart Veterinary Hospital
06.2008 - 03.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Veterinary Hospital Manager
Banfield Animal Hospital
04.2004 - 06.2008
- Established and maintained effective communication with staff, veterinarians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Successfully negotiated client contract renewals to create increased revenue.
- Removed trash and straightened counters to keep hospital neat and tidy.
- Schedule employees work schedules to best benefit hospital.
- Attend meetings to discuss revenue and how to increase it.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Assisted with patients health care as needed.
- Collaborated with team to make sure patients records are up to date.
Manager
Service Master Cleaning
04.2000 - 04.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Associate of Science - Animal Science
Anne Arundel Community College & Penn Foster
Arnold, MDSkills
- Reading Comprehension
- Lab Equipment Processes
- Special Assignments
- Customer Experience
- Time Management
- Critical Thinking
- Documentation and Recordkeeping
- Sample Collection Techniques
- Active Listening
- Credit Card Transaction Processing
- Laboratory Safety Protocols
- Regulatory Compliance
Timeline
Laboratory Technician
Everhart Veterinary Hospital
03.2012 - Current
Customer Service Representative
Everhart Veterinary Hospital
06.2008 - 03.2012
Veterinary Hospital Manager
Banfield Animal Hospital
04.2004 - 06.2008
Manager
Service Master Cleaning
04.2000 - 04.2004
Associate of Science - Animal Science
Anne Arundel Community College & Penn Foster
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