Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Laura Gilfoy

Las Vegas

Summary

Dynamic Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and customer service. Proven ability to enhance workflow and increase customer satisfaction through effective communication and attention to detail. Skilled in pharmaceutical calculations and HIPAA regulations, ensuring compliance and accuracy in all tasks.

Overview

20
20
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
09.2022 - Current
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels of pharmaceuticals and supplies to ensure availability.
  • Handled customer inquiries and provided medication information effectively.
  • Processed prescription orders using pharmacy management software efficiently.
  • Supported routine administrative tasks, including filing and data entry for patient records.
  • Collaborated with team members to enhance workflow and improve service delivery.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.

Assistant Manager

Walgreens
10.2015 - 09.2022
  • Assisted in managing daily store operations to ensure exceptional customer service and operational efficiency.
  • Collaborated with team members to maintain inventory accuracy and optimize stock levels.
  • Trained new staff on company policies, procedures, and customer engagement techniques.
  • Implemented visual merchandising strategies to enhance product displays and increase customer traffic.
  • Developed schedules for staff shifts, ensuring adequate coverage during peak hours for optimal service delivery.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Case Records Analyst

Avenal State Prison
10.2005 - 08.2015
  • Analyzed inmate records for accuracy, ensuring compliance with state regulations.
  • Managed electronic filing systems to streamline document retrieval processes.
  • Conducted regular audits of records to identify discrepancies and implement corrective actions.
  • Collaborated with staff to improve data entry efficiency and accuracy in record-keeping practices.
  • Maintained confidentiality of sensitive information while adhering to legal requirements.

Education

Music Business

Full Sail University
Winter Park, FL
06.2015

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Medication dispensing
  • HIPAA regulations
  • Filling prescriptions
  • Manual and automated medication dispensing
  • Pharmaceutical calculations
  • Prescription interpretation
  • Insurance verification

Accomplishments

Employee of the Month

Champion of Champions for Walgreens

Nationally certified technician

Trained immunizer

Timeline

Certified Pharmacy Technician

Walgreens
09.2022 - Current

Assistant Manager

Walgreens
10.2015 - 09.2022

Case Records Analyst

Avenal State Prison
10.2005 - 08.2015

Music Business

Full Sail University

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