Laura Gillikin
Office Manager
Glen Allen,VA
Summary
Organized and efficient Office Manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Experienced Office Management and Administration Professional with 20+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Shift Manager
Wawa
Petersburg, VA
07.2018 - 10.2020
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Tracked receipts, employee hours and inventory movements.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Office Manager
Aero Systems Inc.
Ruther Glen, VA
01.2000 - 07.2019
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Arranged corporate and office conferences for company employees and guests.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Compared vendor prices and negotiated for optimal savings.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Completed bi-weekly payroll for 30 employees.
Retail Manager
Aero Systems Inc.
Ruther Glen, VA
01.2013 - 10.2018
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Controlled store inventory and reviewed cash handling and operations reports.
- Developed product processing system to expedite merchandising by average of 5 days.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Completed daily paperwork and computer entry of sales data as established by management.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma -
Caroline County High School
Milford, VAWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Inventory controls
undefinedQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Shift Manager
Wawa
07.2018 - 10.2020
Retail Manager
Aero Systems Inc.
01.2013 - 10.2018
Office Manager
Aero Systems Inc.
01.2000 - 07.2019
High School Diploma -
Caroline County High School
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