Laura Gingras

Trained new employees and maintained healthy staff morale through consistent coaching and team building.
Facilitated weekly studio consultations, sales and order appointments. Welcomed customers and asked open-ended questions to understand individual needs.

Delegated work to staff, setting priorities and goals.
Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Coached classes

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Monitored employee performance and identified performance gaps for corrective action.

Updated and maintained store signage and displays.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Trained and mentored associates to teach daily tasks and procedures.
Reviewed customer feedback to make operational improvements and promote satisfaction.

Collaborated with studio manager to develop strategies for achieving sales and profit goals.
Organized schedules, workflows and shift coverage to meet expected business demands. Coached classes

Recruited and hired qualified candidates to fill open positions. Trained new employees Prepared weekly schedules to verify proper coverage

Maintained inventories through spot checks, complete physical inventory and reordering.
Assigned tasks to employees following established schedules.
Enhanced leadership abilities through training and hands-on task completion. Implemented sales and promotions with pricing and merchandise display adjustments.

Aided budget management and financial oversight, monitoring expenses and accounting reports.
Made informed decisions and communicated requested actions to employees. Supported staff training, development and evaluation.

Balanced cash drawer daily and performed opening and closing duties. Researched and responded to customer inquiries.