Results-driven healthcare leader offering 12 years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives and outperform business targets.
Overview
18
18
years of professional experience
Work History
Regional Clinical Informatics Manager
Community Health Systems
07.2016 - Current
Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Works closely with clinicians, Hospital Leadership, Physicians, Quality, staff, to clarify needs, prioritize requests, recommend technology design, workflow redesign, Bedrock build, upgrades, optimization and support change to the EMR.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Regional Leadership Management covering up to 26 hospital facilities
Director of Clinical Informatics
St. Christopher’s Hospital for Children
01.2013 - 01.2016
Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows.
Led the organization to meet all Meaningful Use measures resulting in over a 1.6 million dollar revenue gain for the organization.
Influenced care outcomes by implementing improvements and optimizing health information technology.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Served as liaison between end-users and health IT team.
Spearheaded and implemented new projects to expand scope of engagement.
Applied medical subject matter knowledge to improve IT systems and functions.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Registered Nurse
St. Christopher’s Hospital for Children
01.2006 - 01.2013
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
Masters of Nursing Informatics - Healthcare Informatics
University of Phoenix
2012
Bachelor of Science - Nursing
Immaculata University
2010
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Abington Memorial Hospital Dixon School
2004
Associate degree - general
Community College of Philadelphia
2000
Skills
Physician and Nursing Operations Management
Strategic Planning
Stakeholder Coordination
Patient Flow
Life Cycle management of Electronic Health Record Conversions
Effective Communication
Compliance with Regulatory Guidelines
Onboarding and Coaching
Training Initiatives
Staff Development
Affiliations
Recently nominated and current member of the prestigious National Society of Leadership and Success
Member of the Nursing Honor Society Sigma Theta Tau
American Association of Nursing Informatics
Additional Information
Manage/lead facilities at a Regional level to ensure compliance within the Electronic Health Record (E.H.R.). Troubleshoot issues within the E.H.R. and coordinate/manage full life cycle E.H.R. conversions. Developed and implemented testing and workflows. Subject Matter Expert in Cerner Millennium and Medhost. Physician and Nursing liaison including training and optimization of the E.H.R. with solid communication and presentation skills to staff and leadership. Facilitate regulatory submissions for reimbursement and oversee Quality abstraction to ensure compliance.
Timeline
Regional Clinical Informatics Manager
Community Health Systems
07.2016 - Current
Director of Clinical Informatics
St. Christopher’s Hospital for Children
01.2013 - 01.2016
Registered Nurse
St. Christopher’s Hospital for Children
01.2006 - 01.2013
Masters of Nursing Informatics - Healthcare Informatics