Laura Glover
Palm City,FL
Summary
To obtain a position as a Business Office Manager or Supply Chain Manager that will allow me to use my organizational, problem solving, and communication skills to benefit the company. To leverage my expertise in business operations, customer service, and financial management to ensure successful business operations.
Overview
16
16
years of professional experience
Work History
Sr, Manager Business Operations
Bascom Palmer Eye Institute
03.2023 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Listened to staff and patient issues and conflicts to deliver solutions, propel patient experiences.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Managed, supervised and controlled execution of contracts.
- Improved resource allocation to promote efficiency and deadline management.
- Worked closely with purchasing team, leveraging power of commodities and materials in outlining trade and distribution agreements.
- Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with patient demand.
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
Central Supply Manager
Bascom Palmer Eye Institute
01.2019 - Current
- Forecasted requirements and set reorder points to maintain optimal levels.
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained inventory count, tracked usage and documented variances.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Handled day-to-day shipping and receiving overseeing more than 60 packages per day.
- Expedited resolutions of shipping errors and packaging mistakes.
Materials Manager – Surgical Technician
Blue Water Surgery Center
01.2013 - 01.2019
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Developed productive relationships with key account holders.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Maintained high infection control standards.
- Evaluated procedure needs and set up equipment, tools, supplies and instruments.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological and plastic surgery procedures.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
Surgical Technician
Lawnwood Regional Medical Center
06.2009 - 04.2013
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Created safe operating environments for invasive and non-invasive procedures.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
- Collected, prepared, and disposed of medical specimens.
- Used sutures, staples, clips and other tools to close wounds.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
Education
Bachelors in Health Science - Health Science Administration
Keiser University
Port St Lucie06.2011
Associate of Applied Science - Surgical Technology
Keiser University
Port St. Lucie06.2009
Skills
- Information Protection
- Recognition Programs
- Operations Management
- Decision-Making Capabilities
- Strong Analytical Thinking
- Excellent Written and Oral Communication
- Training Initiatives
- Business Administration
- Business Workflows
- Organizational Systems
- Contact Management Systems
- Process Improvement Initiatives
- Strong Interpersonal Communication
- Project Management
- Contracts and Negotiations
- Vendor and Supplier Management
- Intelligent Decision-Making
- Financial Oversight
Timeline
Sr, Manager Business Operations
Bascom Palmer Eye Institute
03.2023 - Current
Central Supply Manager
Bascom Palmer Eye Institute
01.2019 - Current
Materials Manager – Surgical Technician
Blue Water Surgery Center
01.2013 - 01.2019
Surgical Technician
Lawnwood Regional Medical Center
06.2009 - 04.2013
Bachelors in Health Science - Health Science Administration
Keiser University
Associate of Applied Science - Surgical Technology
Keiser University
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