Laura Goebel
Castle Rock,CO
Summary
Dynamic Senior Operations Manager with Waste Management, skilled in strategic planning and employee coaching. Achieved significant operational efficiency through process improvements and optimized resource allocation. Fostered a culture of safety and engagement, enhancing team productivity and retention. Proven ability to build strong relationships and drive performance through effective leadership.
Overview
7
7
years of professional experience
Work History
Senior Operations Manager
Wast Management
09.2022 - Current
- Oversaw daily operations, ensuring adherence to safety protocols and regulatory compliance.
- Developed and implemented process improvements that enhanced operational efficiency across multiple teams.
- Mentored junior staff, fostering a culture of continuous improvement and teamwork within the department.
- Streamlined waste collection routes, optimizing resource allocation and reducing operational costs.
- Analyzed performance metrics to identify areas for improvement, driving strategic decision-making initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
Route Manager - Haz Waste
Waste Management
01.2022 - 09.2022
- Coordinated daily route schedules, optimizing collection efficiency and service delivery.
- Managed team performance, ensuring adherence to safety protocols and operational standards.
- Conducted regular performance reviews, providing feedback to enhance staff productivity and morale.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Visited customers and customer sites to evaluate and resolve safety issues.
- Worked with functional groups to resolve employee relations and labor relations issues.
- Assisted in the recruitment and hiring of new route managers and drivers, improving overall team capabilities.
- Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
Driver Mentor
Waste Management
10.2018 - 01.2022
- Operated waste collection vehicles safely and efficiently, adhering to all traffic regulations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with company standards.
- Navigated designated routes while optimizing fuel consumption and time management.
- Assisted in training new drivers on best practices for waste collection procedures.
- Communicated effectively with dispatchers to report any service issues or delays promptly.
- Implemented safety protocols to minimize accidents and improve overall operational efficiency.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Mentored new employees on operational best practices and safety protocols.
- Developed training materials to enhance employee onboarding and retention.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
Education
High School Diploma -
Little Falls Community High School
Little Falls, MN06-2003
Skills
- Workforce planning
- Strategic planning
- Employee coaching
- Safety management
- Standard operating procedures
- Employee engagement
- Hiring and onboarding
- Performance evaluations
- Staff scheduling
- Team leadership
- Relationship building
- Employee relations
Accomplishments
- Supervised team of 25 staff members.
- Collaborated with team of 10 in the development of DDT Program
- Director's Award, Fort Meyers Training Center
Timeline
Senior Operations Manager
Wast Management
09.2022 - Current
Route Manager - Haz Waste
Waste Management
01.2022 - 09.2022
Driver Mentor
Waste Management
10.2018 - 01.2022
High School Diploma -
Little Falls Community High School