LAURA MORALES
Chula Vista,CA
Summary
Renowned educator develops and improves processes by leveraging data and analytics, assessing root causes and providing insights to help organizations, and individuals drive strong results. Solid verbal, written and presentation skills, particularly in delivering constructive feedback and working through complex issues. Consistently mitigates long-term risks and finds path forward in difficult situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bilingual Executive Coach
American Reading Company
07.2021 - 12.2023
- Enhanced client leadership skills by implementing personalized coaching strategies and assessments.
- Developed comprehensive executive development plans to address individual strengths, weaknesses, and career goals.
- Increased client confidence in decision-making through targeted coaching sessions and role-playing exercises.
- Improved communication skills of executives by providing guidance on public speaking, presentation techniques, and interpersonal dynamics.
- Enabled organizational growth by designing customized team-building workshops and facilitating group discussions.
- Fostered a culture of continuous improvement within client organizations through strategic planning and goal-setting initiatives.
- Influenced positive change within client organizations with the introduction of diversity and inclusion programs aimed at fostering an inclusive work environment.
- Monitored and analyzed clients' progress.
Kindergarten Dual Language Teacher
South Bay Union School District
11.2020 - 06.2022
- Strengthened student language acquisition through engaging dual-language activities and immersive experiences.
- Improved reading comprehension by implementing targeted literacy strategies in both English and Spanish lessons.
- Enhanced cultural awareness and sensitivity among students by incorporating diverse materials and perspectives into the curriculum.
- Collaborated with fellow educators to develop interdisciplinary lesson plans, fostering connections between subjects for enhanced learning opportunities.
- Assessed student progress regularly using formative and summative assessments, guiding instructional decisions based on data-driven insights.
1st Grade Dual Language Teacher
Windham Public Schools
08.2018 - 11.2020
- Improved students'' reading and writing abilities by incorporating engaging dual language activities.
- Enhanced student comprehension of math concepts through interactive, hands-on learning experiences.
- Promoted bilingualism and cultural awareness by incorporating diverse texts, multimedia content, and authentic resources into lessons.
- Collaborated with colleagues to develop strategies for enhancing the dual language program curriculum and instructional methods.
- Participated in professional development opportunities focused on best practices for dual language education, integrating new techniques into daily instruction.
- Designed thematic units aligned with state standards that integrated subject areas while emphasizing cross-cultural understanding.
Latino Liaison
The Chase Sensale Law Group
02.2013 - 08.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
Education
Master of Arts - Teacher Education, Multiple Levels
Sacred Heart University
Fairfield, CT05.2018
Bachelor of Science - Politics, Economics And Law
SUNY At Old Westbury
Old Westbury, NY05.2014
Skills
- Problem solving
- Coaching techniques
- Cross-functional collaboration
- Adaptability
- Project management
- Cultural awareness
Languages
Spanish
Native or Bilingual
Certification
California Multiple Subject Teaching Credential (second language learners)
Connecticut Multiple Subject Teaching Credential plus Bilingual
CT Adult Teaching Certification
Timeline
Bilingual Executive Coach
American Reading Company
07.2021 - 12.2023
Kindergarten Dual Language Teacher
South Bay Union School District
11.2020 - 06.2022
1st Grade Dual Language Teacher
Windham Public Schools
08.2018 - 11.2020
Latino Liaison
The Chase Sensale Law Group
02.2013 - 08.2018
Master of Arts - Teacher Education, Multiple Levels
Sacred Heart University
Bachelor of Science - Politics, Economics And Law
SUNY At Old Westbury