Summary
Overview
Work History
Education
Skills
Timeline
Manager
Laura Duque

Laura Duque

Director of Merchandising
North Miami,FL

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

11
11
years of professional experience

Work History

Manager

Egos Resturant
Medellin, Antioquia
01.2018 - Current
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Increased customer engagement through social media.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Asesor De Ventas

Bienes Y Bienes Constructores Inmobiliaria
MEDELLIN, Antioquia
01.2015 - 12.2015
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Maintained inventories and records of sales collaterals and closings.
  • Informed home buyer of sales, construction and warranty processes.
  • Advertised client properties through websites, social media and real estate guides.

Project Coordinator Intern

Grupo Exito
MEDELLIN, Antioquia
01.2014 - 06.2014
  • Tracked all hours and expenses to keep project on task and within budgetary parameters.
  • Coordinated presentations for customers and project members to detail project scope, progress and results.
  • Liaised between departments to faciliate communication and keep appropriate parties updated on project developments.

Education

Bachelor of Science - Buisness Administration

EAFIT
Medellin
01.2015

Skills

  • Business planning
  • Strategic Planning
  • Staff Management
  • Sales and marketing
  • Project Management
  • Customer service

Timeline

Manager

Egos Resturant
01.2018 - Current

Asesor De Ventas

Bienes Y Bienes Constructores Inmobiliaria
01.2015 - 12.2015

Project Coordinator Intern

Grupo Exito
01.2014 - 06.2014

Bachelor of Science - Buisness Administration

EAFIT

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