Laura Gonzalez
Chicago,IL
Summary
Highly-motivated bilingual employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Problem-solving skills, detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
Work History
Catering Supervisor
ARAMARK, Higher Education
Chicago, IL
04.2019 - 11.2023
- Provided feedback to chefs on menu changes or improvements that should be made based on customer preferences.
- Scheduled deliveries of food items from vendors in order to meet deadlines for upcoming events.
- Planned seating arrangements according to event requirements and customer preferences.
- Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
- Resolved any complaints or concerns from customers regarding catering services provided.
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Attended meetings with clients prior to their event in order to discuss details concerning menu selections, décor preferences.
- Interacted with guests on a regular basis to ensure satisfaction with meals served at catered functions.
- Ensured compliance with health and safety regulations while preparing food items for banquets or other events.
- Monitored inventory levels of all food items to ensure adequate supplies were available when needed.
- Assisted in the development of standard operating procedures for catering services.
- Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
- Oversaw the setup of catering areas including tables, chairs, linens, décor.
- Ensured compliance with health regulations related to food handling and sanitation practices.
- Maintained an inventory of all catering equipment and supplies.
- Resolved any customer complaints in a professional manner.
- Created detailed timelines for each event to ensure that all tasks were completed on time.
- Processed invoices for payment after completion of each event.
- Managed event planning for corporate and private events of up to 500 guests.
Server/Head Bartender
Tillys Pit & Pub
Chicago, IL
06.2021 - 07.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Maintained records of transactions made during shift as required by law or company policy.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
Catering Coordinator
1st & Fresh Catering
Chicago, IL
04.2017 - 01.2019
- Assisted in developing promotional materials such as fliers, brochures, and advertisements.
- Managed event planning for corporate and private events of up to 500 guests.
- Developed menus based on client preferences and budget constraints.
- Generated weekly reports summarizing upcoming events, staffing needs, menu items.
- Created detailed timelines for each event to ensure that all tasks were completed on time.
- Resolved any customer complaints in a professional manner.
- Maintained an inventory of all catering equipment and supplies.
- Supervised staff during events to ensure proper execution of duties according to established procedures.
- Ensured compliance with health regulations related to food handling and sanitation practices.
- Collaborated with marketing team members to create innovative strategies for increasing catering sales.
- Processed invoices for payment after completion of each event.
- Oversaw the setup of catering areas including tables, chairs, linens, décor.
- Assisted customers with food selection, inquiries and order customization requests.
- Assisted staff by serving food and beverages or bussing tables.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
George Washington High School
Chicago, IL06-2006
Skills
- Waste Reduction
- Table Setting
- Relationships and rapport
- Staff Management
- Sanitation Standards
- Strategic Direction
- Client Engagement
- Scheduling Staff
- Food Storage
- Written and verbal communication
- Menu coordination
- Client Relationship Management
- Customer Service
- Personnel Supervision
Languages
Spanish
Native/ Bilingual
Timeline
Server/Head Bartender
Tillys Pit & Pub
06.2021 - 07.2022
Catering Supervisor
ARAMARK, Higher Education
04.2019 - 11.2023
Catering Coordinator
1st & Fresh Catering
04.2017 - 01.2019
High School Diploma -
George Washington High School