Laura Gonzalez
San Marcos,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
AmeriCare Adult Day Health Care Center
San Marcos, CA
08.2014 - Current
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers warmly and made them feel welcome.
- Managing daily emails, sorting medical record faxes, and maintaining confidential patient folders.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided customer service support to customers over the phone, responding to inquiries and addressing questions.
Front counter and Driver
North County Rebuilders
Escondido, CA
01.2014 - 05.2014
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Greeted customers warmly and made them feel welcome.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Administrative Assistant
International TreeScapes LLC.
Vista, CA
08.2010 - 12.2013
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created travel arrangements for senior managers according to their requirements.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
Business Administration -
Palomar Collage
08.2010
Mission Hills High School
06.2007
Skills
- Bilingual in English and Spanish
- Proficiency with iOS, Microsoft Office and Google drive
- Database Management
- Office Administration
- Administrative Support
- Customer Service
Certification
American Trauma Event Management, Adult and Pediatric CPR/AED standard first aid, 12/14/2022, 12/14/2023
References
References available upon request
Timeline
Administrative Assistant
AmeriCare Adult Day Health Care Center
08.2014 - Current
Front counter and Driver
North County Rebuilders
01.2014 - 05.2014
Administrative Assistant
International TreeScapes LLC.
08.2010 - 12.2013
Business Administration -
Palomar Collage
Mission Hills High School
American Trauma Event Management, Adult and Pediatric CPR/AED standard first aid, 12/14/2022, 12/14/2023
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