Laura Good
Bridgewater,MA
Summary
Dynamic professional with a focus on enhancing customer satisfaction. Skilled in scheduling and excellent communication, I excel in environments requiring teamwork and multitasking. Achieved significant improvements in client service efficiency, demonstrating reliability and the ability to prioritize.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist Manager
Steve’s Hardwood Floors
06.2020 - 01.2025
- Enhanced customer satisfaction by addressing client concerns promptly.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
Certified Nursing Assistant
Bridgewater Housing Authority
06.2011 - 06.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Stylist, Makeup Specialist, Assistant
Salon Fusion
02.2010 - 12.2012
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Sales Representative
Silpada
08.2009 - 12.2011
- Scheduled and coordinated home jewelry parties where I promoted product sales.
- Utilized Silpada's online toolkit to manage customer transactions.
Lancôme Beauty Advisor
Macys
04.2009 - 12.2010
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
Ophthalmic Assistant Program
Massasoit Community College
Brockton, MA04-2025
Certified Nurses Assistant Program
American Red Cross of Massachusetts Bay
Fall River, MA08-2006
Cosmetology
Labaron Hairdressing Academy
Brockton, MA07-2009
Skills
- Customer service focus
- Scheduling
- Planning and prioritization
- Teamwork
- Reliability
- Excellent communication
- Enthusiastic learner
- Multitasking Abilities
Certification
- Massachusetts State Operator's License for Cosmetology
- Certificate in Business Fundamentals
- Certified Nurses Assistant
Timeline
Receptionist Manager
Steve’s Hardwood Floors
06.2020 - 01.2025
Certified Nursing Assistant
Bridgewater Housing Authority
06.2011 - 06.2013
Stylist, Makeup Specialist, Assistant
Salon Fusion
02.2010 - 12.2012
Sales Representative
Silpada
08.2009 - 12.2011
Lancôme Beauty Advisor
Macys
04.2009 - 12.2010
- Massachusetts State Operator's License for Cosmetology
- Certificate in Business Fundamentals
- Certified Nurses Assistant
Ophthalmic Assistant Program
Massasoit Community College
Certified Nurses Assistant Program
American Red Cross of Massachusetts Bay
Cosmetology
Labaron Hairdressing Academy
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