Laura Goodman
Allen,TX
Overview
23
23
years of professional experience
1
1
Certification
Work History
Employee Development Manager
POOLCORP
Plano, TX
12.2007 - Current
- Senior trainer and content creator for Human Capital Management Courses, Operations Management, Prelude (POOLCORP’s ERP system), Effective Communication, Powerful Presentations, and Customer Service Courses
- Responsible for research, development, evaluation, in person, webinar and online instruction of all courses taught
- Soliciting ideas and information from senior management and conducting training surveys with line managers to identify organization and individual training needs; helping line managers and training team to solve specific training needs and issues
- Oversight of MIT program and curriculum; coaching and evaluating Manager Trainees
- Work with Sr HR Director to determine company-wide needs for HR training that are taught in Human Capital Management course; curriculum covers topics such as hiring for talent, setting clear performance expectations, employee development, motivation, coaching, disciplinary processes, and employee termination
- Continuously reevaluating curriculum of all courses to ensure effectiveness and that materials presented are up-to-date and accurate
- Worked with HR and LMS manager to research and choose new LMS provider
- Created New Hire Customer Service Training Curriculum; self-paced study delivered through LMS.
Corporate Trainer for Operations and Prelude
POOLCORP
Plano, TX
01.2007 - 12.2007
- Creation of curriculum, training materials, and testing for training employees in operations management and on Prelude (POOLCORP’s ERP)
- Amend and revise programs as necessary, in order to reflect the procedural changes that occur in the organization
- Conduct dynamic classroom-based training for Operations Managers, Manager Trainees, and other employees seeking to broaden their knowledge of operations management
- Conduct webinars for Operations, Safety, Fleet, Logistics, and Fleet Departments when processes and procedures are updated
- Creation of online training for Prelude processes - sales order entry, receiving, warranty, and others
- Aid in daily support duties associated with running a training center; including but not limited to trainee transportation coordination, catering arrangements, and classroom setup.
Operations Manager
SCP Distributors LLC. POOLCORP subsidiary
Plano, TX
12.2003 - 01.2007
- Responsible for day-to-day operations for branch with 18 million dollars in annual sales, responsibilities include; employee supervision and staffing of warehouse employees and drivers, purchasing, inventory control/cycle counting, freight management, management of 3 fleet trucks, building/warehouse maintenance, warranty and vendor claims, and employee training on Prelude (ERP) and RF technology
- Lead branch to achieving inventory goals allowing us to be excluded from annual physical inventory two years in a row, an honor achieved by 3% of branches
- SCP Gold Branch of the Year.
Manager Trainee
SCP Distributors, LLC. POOLCORP subsidiary
Carrollton, TX
01.2002 - 12.2003
- The Manager Trainee (MIT) position is an entry level training program for recent college graduates learn about the swimming pool supply, irrigation and landscape distribution industry
- This program is designed to prepare the MIT for management opportunities in B2B sales and operations
- Managed one of branches largest accounts, totaling in 3 million dollars in annual sales
- Was wholly responsible for the purchasing, customer service, order entry, billing, and accounts receivable for that account and supervised a team of two order pullers dedicated to that account.
Education
BS Industrial Distribution - Dwight Look College of Engineering
Texas A&M University
College Station, TX12.2001
Skills
- Human Capital Management Courses
- Operations Management
- Prelude (POOLCORP’s ERP system)
- Effective Communication
- Powerful Presentations
- Customer Service Courses
- Research
- Development
- Evaluation
- Instruction
- Training surveys
- Coaching
- Manager Trainees
- HR training
- Curriculum development
- Hiring for talent
- Performance expectations
- Employee development
- Motivation
- Disciplinary processes
- Employee termination
- Curriculum evaluation
- LMS provider research
- New Hire Customer Service Training Curriculum
- Operations management
- Prelude training
- Curriculum creation
- Training materials
- Testing
- Procedural changes
- Classroom-based training
- Webinars
- Online training
- Support duties
- Employee supervision
- Staffing
- Purchasing
- Inventory control
- Freight management
- Fleet management
- Building/warehouse maintenance
- Warranty and vendor claims
- RF technology
- Inventory goals
- B2B sales
- Order entry
- Billing
- Accounts receivable
- Clerical duties
- Filing
- Invoicing
- Customer service
- Industrial Distribution
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Camtasia
- Microsoft Moviemaker
- Learncom LMS
- Public Speaking
- Skillsoft
- Succession Planning
- Workforce Planning
- Talent management
- Career Development
- Learning Management Systems
- Training design
- Relationship Building
- Lectures and Discussions
- Customer Service
- New Hire Training
- Instructor Training
- Training Program Modification
- Multimedia Visual Aids
- Training Program Development
- Training Manual Creation
- Testing Procedures
- Educational Material Organization
- Training Needs Analysis
- Orientation Sessions
- Improvement Recommendations
- Written Communication
- Active Listening
- Multimedia development
- New Employee Training
- Management Team Development
- Excellent Communication
- Team building
- Analytical Thinking
- Course design
- Organizational Skills
- Team development strategies
- Training Methods
- Workflow Process Improvement
- Adaptability
- Remote Employee Training
- Analytical Skills
- Adult Learning Theories
- Professional Demeanor
- Interpersonal Communication
- Curriculum Development
- Content Development
- Multitasking
- Employee Coaching
- Project Management
- Time Management
- Teamwork and Collaboration
- Leadership training
References
Available on request
Certification
- Predictive Index Analyst
References
References available upon request.
Timeline
Employee Development Manager
POOLCORP
12.2007 - Current
Corporate Trainer for Operations and Prelude
POOLCORP
01.2007 - 12.2007
Operations Manager
SCP Distributors LLC. POOLCORP subsidiary
12.2003 - 01.2007
Manager Trainee
SCP Distributors, LLC. POOLCORP subsidiary
01.2002 - 12.2003
BS Industrial Distribution - Dwight Look College of Engineering
Texas A&M University
- Predictive Index Analyst