Summary
Overview
Work History
Education
Skills
Subject Expert
Timeline
Generic
Laura Gordillo

Laura Gordillo

Miami,FL

Summary

Creative social media professional with a passion for connecting users through storytelling, education, humor, and digital communities.

Overview

10
10
years of professional experience

Work History

Social Media and Community Manager

Trust & Will
02.2022 - Current
  • Manage and execute multi-channel organic social content calendar (TikTok, Instagram, X, Facebook, and LinkedIn)
  • Notable results (Feb 2022 - Feb 2024):

- Impressions grew by 131.6%

- Engagement rate: 5.1% (+107.4%)

- Audience grew by 92.9%

- Post link clicks grew by 465.7%

  • Leading launch strategy for organic Pinterest channel (current project)
  • Record, edit and publish educational and trending short videos for TikTok and Reels
  • Work closely with Creative Director to create visually compelling content
  • Partner with Paid Marketing Team to optimize paid social ads and boost organic content
  • Lead influencer program across TikTok and Instagram channels
  • Collaborate with cross-functional teams to optimize marketing initiatives
  • Created successful educational campaigns: "If you remember this... it's time for an estate plan", "Make Probate Make Sense", and "Let's get #FinLit" (for Financial Literacy Month)
  • Created and managed campaigns with partners Matthew and Kelly Stafford (LA Rams), San Diego Wave, and LA Kings
  • Monitor users’ comments, messages, and reviews to respond to inquiries, complaints, and problems quickly
  • Identify emerging trends and create content when brand appropriate
  • Analyze and report on social media metrics, using insights to inform and optimize future campaigns

Social Media Community Manager

March Of Dimes
06.2018 - 02.2022
  • Owned management of content calendar, day-to-day engagement and strategies of national March of Dimes channels: Facebook, Instagram, LinkedIn, TikTok and Twitter
  • Coordinated with design and media teams to develop high-quality creative assets
  • Strategized and executed plan to launch March of Dimes channel on TikTok
  • Reported monthly engagement and audience acquisition results to Chief Marketing Officer and Director of Digital Marketing
  • Established community management guidelines for all digital channels
  • Utilized tools such as Sprout Social inbox listening and Rival IQ to enhance and increase audience engagement
  • Collaborated with department heads across the organization to create campaigns for their initiatives
  • Maintained all digital communities including Share Your Story, March of Dimes Community Facebook Group, Unspoken Stories, Wall of Remembrance, and Facebook Mentorship Program
  • Strategized and executed plan to launch March of Dimes channel on Tiltify and grow our livestream fundraising efforts
  • Partnered with Corporate Relations Director to create and implement social media campaigns for top national partners including NUK, Medela, Publix, Macy’s, Circle K, Kmart and more
  • Supervised and managed Social Media Specialist
  • Developed, launched and managed March of Dimes’ first Facebook group

Regional Communications Manager, Southeast Region

March Of Dimes
07.2016 - 06.2018
  • Maintained and updated Facebook, Instagram and Twitter accounts for Southeast states
  • Created successful social media plan to raise awareness of Zika campaign in Puerto Rico, 2016
  • Supported, managed and assisted with implementation of the Foundation's brand refresh through all aspects of field communication, with an emphasis on compliance, guidance and successful outcomes
  • Developed and implemented a comprehensive media strategy to support Revenue and Mission across the Region
  • Taught in-house employees strategies for successful internal and external communications

Public Relations Coordinator, FL Chapter

March Of Dimes
08.2015 - 07.2016
  • Created monthly content calendars for March of Dimes FL's Facebook, Instagram and Twitter accounts
  • Maintained social media accounts, including but not limited to: message response and engagement
  • Created and executed editorial mission-related pitches
  • Created and successfully executed “Purple Press Kits” initiative to engage media and raise awareness of World Prematurity Day

Account Coordinator

APR Alliance, Inc.
11.2013 - 07.2015
  • Customized monthly social media calendars for agency’s Facebook, Instagram, and Twitter accounts
  • Created social media strategy for clients in hospitality, fashion, beauty and tourism industries
  • Created and executed social media plan for national events, including but not limited to: Mercedes-Benz Fashion Week Swim Miami and BRAVO TV’s Best New Restaurant watch party
  • Advised clients on brand positioning and messaging, specifically social media driven content
  • Acted as lead to hire and mentor intern staff

Education

Bachelor of Science - Communications

FLORIDA INTERNATIONAL UNIVERSITY
Miami, FL
04.2012

Skills

  • Social media trends and campaign management
  • Social media copy writing and community building
  • Creative strategic planning & development
  • Detail oriented, organized and excellent time management
  • Sprinklr, Sprout Social and Later
  • Asana, ClickUp, and Jira
  • Teamwork and leadership
  • Google Analytics and Facebook Insights
  • Fluent in English and Spanish

Subject Expert

Panel speaker at 2020 Ragan's Social Media Conference

Topic: Create compelling social media content on a budget and with a small team


Speaker profile:

https://www.ragan.com/ragan_speakers/laura-gordillo/?id=227267

Timeline

Social Media and Community Manager

Trust & Will
02.2022 - Current

Social Media Community Manager

March Of Dimes
06.2018 - 02.2022

Regional Communications Manager, Southeast Region

March Of Dimes
07.2016 - 06.2018

Public Relations Coordinator, FL Chapter

March Of Dimes
08.2015 - 07.2016

Account Coordinator

APR Alliance, Inc.
11.2013 - 07.2015

Bachelor of Science - Communications

FLORIDA INTERNATIONAL UNIVERSITY
Laura Gordillo