Laura Gossd
Milledgeville,GA
Summary
Proven to excel in maintaining high sanitation standards, I leveraged my expertise in cleaning and infection control at Lynn Haven Health And Rehabilitation, enhancing facility cleanliness by 30%. Adept in hazardous chemical training and demonstrating a strong work ethic, I consistently exceeded cleanliness goals, earning trust through reliability and meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Environmental Services Housekeeper
Lynn Haven Health And Rehabilitation
12.2022 - 09.2024
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Documented and reported necessary facility and building repairs observed.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Verified cleanliness and organization of storage areas and carts.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
House Sitter
Laura's Cleaning Service
03.2010 - 09.2022
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Cared for houseplants by frequently watering during owners' absence.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Maintained client trust with thorough communication on property status and any necessary updates during their absence.
- Cleaned out fridge and freezer of perishable items likely to spoil before use.
- Communicated with homeowner via phone or text.
- Collected, forwarded or signed for mail, packages, or home services.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Set security system using passcode and kept appropriately armed while at property and away.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Supported clients'' peace of mind by addressing emergencies promptly and effectively in accordance with their instructions.
- Safeguarded homeowner valuables, demonstrating responsibility for entrusted belongings while owners were away from their homes.
- Facilitated smooth transitions for returning homeowners by preparing reports detailing completed tasks, incidents encountered, and any other relevant information about the property during its management period.
- Established strong rapport with clients through consistent professionalism and excellent interpersonal skills, leading to repeat business opportunities.
- Demonstrated flexibility in accommodating last-minute changes or requests from homeowners, prioritizing client satisfaction and positive experiences.
Pet Sitter
Laura's Cleaning Service
03.2010 - 09.2022
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Exercised animals regularly with walks and rigorous play activities.
- Prepared food and water following instructions from pet owners.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Followed pet care instructions for dietary needs and medication regimens.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
Residential House Cleaner
Laura's Cleaning Service
03.2009 - 07.2022
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Informed and sold clients on additional services.
- Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
- Collected payment for services rendered and provided client with billing receipts.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
- Adhered to strict safety protocols while using various cleaning products and equipment, minimizing accidents or injuries on the job.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
Education
No Degree - Practical Nursing
Central Georgia Technical College
Milledgeville06.2025
Skills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Sanitation Procedures
- Infection Control
- Hazardous chemical training
- Strong Work Ethic
- Organizational Skills
- Conscientious and Detail-Oriented
- Flexible Schedule
- OSHA Compliance
- Safety Standards and Protocols
Languages
Spanish
Limited Working
Interests
- Participating in cultural exchange programs and homestays
- DIY and Home Improvement
- Participating in local clean-up initiatives
- Offering time and support to shelters for the homeless, women, and animals
- Historical Exploration
- Animal Care
- Reading
Timeline
Environmental Services Housekeeper
Lynn Haven Health And Rehabilitation
12.2022 - 09.2024
House Sitter
Laura's Cleaning Service
03.2010 - 09.2022
Pet Sitter
Laura's Cleaning Service
03.2010 - 09.2022
Residential House Cleaner
Laura's Cleaning Service
03.2009 - 07.2022
No Degree - Practical Nursing
Central Georgia Technical College
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