Laura Goss
Grand Prairie,TX
Summary
Dedicated and focused bilingual Assistant Property Manager with experience in luxury lease-up communities and high-occupancy properties. Excels in customer service, multitasking, and achieving financial goals through strong delinquency collections and operational oversight. Cross-trained as a Property Manager with the ability to lead maintenance coordination, office administration, and day-to-day operations. Skilled at building lasting relationships with residents and vendors to support long-term property success. Proven ability to drive successful lease-ups through creative marketing strategies in fast-paced, high-demand environments.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Sunridge Management Group
10.2023 - Current
- Assist with aggressive leasing efforts by conducting property tours, following up on leads, and networking with local organizations such as the Grand Prairie Chamber of Commerce to drive traffic and achieve full occupancy during the lease-up
- Prepare move-in packages and ensure all units are inspection-ready, verifying functionality of HVAC systems, appliances, locks, fobs, and other key components prior to resident arrival.
- Build strong relationships with new residents, address concerns promptly, and foster a welcoming community atmosphere to support long-term retention and satisfaction.
- Collect rent payments, monitor resident account balances, follow up on delinquencies, and assist with payment plan arrangements when necessary.
- Work closely with maintenance teams to ensure fast response times, unit readiness, and cleanliness of common areas during the high-traffic lease-up period.
- Collaborated closely with the Community Manager and construction team to ensure all units were delivered 100% move-in ready, meeting quality standards and construction deadlines.
- Conducted detailed walk-through inspections of newly completed units with construction leads; identified punch list items and ensured timely resolution before move-in.
- Maintained accurate documentation of all warranty-related issues, coordinated with construction and vendor teams for timely repairs, and followed through to completion.
- Reported recurring or systemic construction issues to manager to support quality control and process improvement during the lease-up phase.
Assistant Manager
Sentiel Real State Corporation
11.2018 - 09.2021
- Assist the Property Manager with daily operations, including managing maintenance requests, coordinating with vendors, and ensuring efficient property management.
- Respond promptly to tenant inquiries, resolve issues effectively, and contribute to high levels of resident satisfaction and retention.
- Collect rent, monitor delinquencies, send notices, and support the setup of payment plans or eviction proceedings as necessary.
- Assist with leasing duties such as showing units, processing applications, and preparing lease paperwork for move-ins, move-outs, and renewals.
- Maintain accurate resident records, support property reporting, and ensure adherence to company policies and housing regulations.
Leasing Consultant Promoted to Asst. Manager
Westdale Real Estate Investment & Management
08.2011 - 08.2016
- Assist the Property Manager with daily operations, including maintenance coordination, vendor management, and overall property upkeep.
- Conduct property tours, explain lease terms, and lease units to prospective residents.
- Address tenant concerns promptly, fostering positive relationships to support resident retention.
- Process rental applications, screen applicants, prepare lease agreements, and assist with move-ins and renewals.
- Track rent payments, follow up on late payments, establish payment plans, and file evictions when necessary.
- Maintain accurate records, prepare reports, and ensure compliance with company policies and regulations.
- Act as property lead in the Property Manager’s absence, overseeing staff and daily operations.
Apartment Leasing Consultant
Bernard Allison Management
06.2006 - 08.2011
- Greet and show available rental units to prospective tenants.
- Explain lease terms, rental policies, and community amenities.
- Process rental applications, conduct background checks, and screen applicants.
- Prepare and execute lease agreements and related paperwork.
- Respond to resident inquiries and provide excellent customer service.
- Assist with lease renewals, move-ins, and move-outs to maintain occupancy.
- Follow fair housing laws and company policies.
Education
High School Diploma -
Mansfield High School
Mansfield, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Adaptability and flexibility
- Marketing
- Multitasking Abilities
- Organizational skills
Languages
Spanish
English
Timeline
Assistant Manager
Sunridge Management Group
10.2023 - Current
Assistant Manager
Sentiel Real State Corporation
11.2018 - 09.2021
Leasing Consultant Promoted to Asst. Manager
Westdale Real Estate Investment & Management
08.2011 - 08.2016
Apartment Leasing Consultant
Bernard Allison Management
06.2006 - 08.2011
High School Diploma -
Mansfield High School
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