Laura Grace Tucker

• Provide exhibit activation by playfully interacting with guests in museum exhibits to enhance the play and learning experience.

• Describe the museum layout and operational procedure details to customers.

• Act as a museum ambassador for guests to confide in and receive information that will enhance their visit. Share guest feedback with Guest Engagement Managers to make improvements.

• Playfully reset and inspect exhibit props throughout the day to ensure that exhibits are in safe, clean, welcoming, and playable condition at all times.

• Provide exceptional, responsive customer service to all museum guests; initiate interaction with guests.

• Arrived at tables promptly and gave a cordial introduction to patrons before retrieving their refreshments
• Friendly exchanges with tables to create a welcoming and comfortable environment
• Calm and collected when put under pressure, remained attentive to customers' requests even while busy
• Processed accurate cash and credit card transactions
• Responded to any customer inquiries and was knowledgeable in the food menu and bar items
• Familiar with upselling specials and new menu items
• Demonstrated excellent customer service skills while working in a fast-paced environment
• Contributed positively to the team atmosphere in order to promote an enjoyable work environment
• Trained new employees on restaurant policies

• Greeted customers with warm hospitality
• Envisioned seating layouts to accommodate all reservations and walk-ins of the night most comfortably and efficiently
• Quickly informed waitstaff of their incoming tables
• Utilized quick problem-solving skills when there was an overlap in reservations arriving and current patrons finishing their meals
• Accommodated the needs of patrons who were unhappy with their seating given