LAURA GRAHAM
Lewis Center
Summary
Dynamic Business Technology Leader with a proven track record at IBM, driving significant sales growth through innovative pilot projects. Expert in process optimization and stakeholder management, delivering business cases that generated millions in value. Adept at leading cross-functional teams to achieve strategic goals and enhance operational efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Business Technology Leader
IBM
Columbus
05.2021 - Current
- Increased sales at new and existing accounts through successful pilot project implementations.
- Facilitated client workshops to analyze processes, prioritize improvements, and define pilot scope.
- Led cross-functional teams in executing pilots of innovative technology solutions.
- Quantified business value and ROI for each implemented project.
Business Architect, Retail Banking
PNC Financial Services Group
Columbus
01.2018 - 01.2021
- Assisted in implementing Salesforce case management for call center operations.
- Defined lightning flows for customer and account management, confirming business rules and priorities.
- Collaborated with UX and technical architects to establish optimal solutions.
- Outlined features and dependencies for agile crew development.
- Developed actionable reporting to drive user adoption and effective change management communications.
- Served as secretary of enterprise community practice, promoting architectural standards among business architects.
Business Architect
NORTHERN TRUST COMPANY
Chicago
06.2016 - 06.2018
- Assessed current state, defined target state, and developed roadmaps for variety of strategic initiatives including: client on-boarding; service delivery: high volume transaction processing, credit-lending, and client reporting; new product/service development; financial reporting, risk assessment, and HR support.
- Developed business cases for improvements ranging from $2 to $20 million, involving solutions that are both technical and organizational in nature.
- Taught and mentored business analysts on enterprise process standards and continual improvement methods.
- Lead a community of practice across enterprise architecture disciplines, including data modeling, message modeling, process modeling, and microservices.
Product Manager
NORTHERN TRUST COMPANY
Chicago
06.2016 - 06.2017
- Managed the development of process orchestration and event management software, overseeing the product roadmap and feature prioritization.
- Marketed and identified internal opportunities to automate and optimize processes.
Business Process Architect
NORTHERN TRUST COMPANY
Chicago
10.2012 - 06.2016
- Implemented IBM BPM for end-to-end client on-boarding processes in multiple business units, introducing standardization and data sharing across lines of business, resulting in business savings of over $5M in combined areas.
- Engaged with technical solution architects to develop an implementation plan to meet short- and long-term goals within budget.
Manager, Business Process Management
NAVISTAR INTERNATIONAL CORPORATION
Lisle
05.2008 - 10.2012
- Executed process improvement initiatives, achieving $200M in annual savings across engineering, manufacturing, and after sales support.
- Developed governance processes for IT investment committee to enhance decision-making efficiency.
- Established Community of Practice for Business Process Management to foster knowledge sharing.
- Trained over 400 individuals on Business Process Management concepts and Business Process Modeling Notation (BPMN).
Operations Manager, Navistar Electronics
NAVISTAR INTERNATIONAL CORPORATION
Lisle
03.2007 - 05.2008
- Directed operations for 25 direct and indirect reports, enhancing overall team performance.
- Integrated sales, customer service, invoicing, installation, and warranty processes for operational efficiency.
- Achieved cost reductions of $250K while increasing revenue by $100K.
- Managed a budget totaling $2.5 million
Senior Operations Analyst, Navistar Electronics
NAVISTAR INTERNATIONAL CORPORATION
Lisle
08.2004 - 02.2007
- Designed processes and systems to enhance operational activities in telematics services, including quoting and order processing.
- Hired and managed customer support staff to ensure high service standards.
Sales Engineer, Industrial Automation
GENERAL ELECTRIC COMPANY
Oak Brook
01.1998 - 10.2002
Education
MBA - Operations Management
Depaul University
11.2004
BS - Industrial Engineering
North Carolina State University
12.1997
Skills
- Team leadership
- Effective communication
- Stakeholder management
- Business case development
- Process optimization
- Business analysis
- Change management
- Project management
Software Proficiencies
- Microsoft Office with advanced Excel skills
- Process Modeling and Analysis tools including: IBM Blue Works Live and Process Mining; Sparx Systems Enterprise Architect
Knowledge Areas
- BPMN
- RPA
- SDLC
- Agile
- VRM and APQC Process Frameworks
- Process Excellence Maturity Model
Affiliations
- Member of Township Events Committee, planning community events throughout the year
- Volunteer at various charities, cooking and caring for underprivileged
- Received Mayoral Recognition for community service
Certification
Certified SalesForce administrator, 2019
Six Sigma Black Belt, Motorola University 2009
References
References available upon request.
Timeline
Business Technology Leader
IBM
05.2021 - Current
Business Architect, Retail Banking
PNC Financial Services Group
01.2018 - 01.2021
Business Architect
NORTHERN TRUST COMPANY
06.2016 - 06.2018
Product Manager
NORTHERN TRUST COMPANY
06.2016 - 06.2017
Business Process Architect
NORTHERN TRUST COMPANY
10.2012 - 06.2016
Manager, Business Process Management
NAVISTAR INTERNATIONAL CORPORATION
05.2008 - 10.2012
Operations Manager, Navistar Electronics
NAVISTAR INTERNATIONAL CORPORATION
03.2007 - 05.2008
Senior Operations Analyst, Navistar Electronics
NAVISTAR INTERNATIONAL CORPORATION
08.2004 - 02.2007
Sales Engineer, Industrial Automation
GENERAL ELECTRIC COMPANY
01.1998 - 10.2002
MBA - Operations Management
Depaul University
BS - Industrial Engineering
North Carolina State University
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