Laura Grande Reyes
Spring
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Barista and Barista Trainer
Starbucks
10.2020 - Current
- Train newly hired baristas to the rules and regulations of the company.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Accomplished multiple tasks within established timeframes.
Customer Care Representative
Asurion
11.2019 - 12.2020
- Responsible for selling in-Home warranty on every call.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Front Desk
The Homewood Suites
06.2018 - 10.2019
- Greet guests with a welcoming smile and friendly demeanor.
- Perform all guest check-in and check-out.
- Answer phones and direct calls to appropriate personnel.
- Maintain a friendly, personable disposition.
- Resolve customer complaints and problems calmly and effectively.
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
- Maintain a clean and tidy work space at all times.
- Obtained CPR Training.
Assistant Teacher
Parent’s Choice of Spring
06.2017 - 06.2018
- Instruct and supervise children in social and developmental activities.
- Provide one-on-one attention.
- Ensure parents were satisfied with the development of their children in our facility.
Education
High School Diploma -
Spring High School
05.2016
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Adaptive and creative
- Team leadership
- Active listening
- Critical thinking
- Customer satisfaction
- Multi-line phone systems
- Microsoft office
- Professional appearance
- Guest reception
- Guest relations
- Correspondence management
- Complaint resolution
- Customer satisfaction measurement
- Team development
- De-escalation techniques
- Building rapport
Languages
Spanish
Native or Bilingual
Timeline
Barista and Barista Trainer
Starbucks
10.2020 - Current
Customer Care Representative
Asurion
11.2019 - 12.2020
Front Desk
The Homewood Suites
06.2018 - 10.2019
Assistant Teacher
Parent’s Choice of Spring
06.2017 - 06.2018
High School Diploma -
Spring High School
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