Laura Gray

Liaison to talent and client

• Technical Support for high profile talent
• Grown account from 100 lines to 600+ lines of service

Protect Sensitive / High Profile Data

Manage the hotline and e-mails

• 15-minute turn around on all voicemails and e-mails

Serve as Bridge Between Client and Talent

Monitor and track partnership contract dates

• Provide notification of contract coming to term
• Assist with Transition off the VIP account (end of contract)

Welcome/On-boarding each talent

• Assist with collecting data needed to fulfill the partnership agreement with talent of talents POC
• Porting in from another provider, moving internally within Verizon (AOL) or providing a new phone number
• Ordering of devices
• Communicate the tracking numbers of the devices
• Activation of devices with talent
• Provide assistance with moving data of the talent from old device to new device

Afterhours Assistance

• Monitor e-mails and voicemails after-hours

Reporting and Presentations with Senior Level Clients

• Budget reconciliation with client monthly of out-of-pocket costs for the VIP Program & Warehousing of assets
• Warehouse site visits to photograph assets make sustainable disposal recommendations to client, track disposal and report on how they were disposed of with trying to avoid the landfill

Sustainable Disposal Management

• Upcycling uniforms and banners into totes and bags.

Inventory Management

• Network Ninja Inventory Management System