Laura Gray
Summary
Admissions professional with proven ability to guide and support prospective students through all stages of admissions process. Known for fostering collaborative team environments and driving successful outcomes through adaptability and strong communication skills. Exceptional at managing multiple tasks and building relationships with applicants and colleagues.
Overview
13
13
years of professional experience
Work History
Admissions Representative 2
Ultimate Medical Acadamy
08.2024 - Current
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
Intake Specialist
The Refuge, A Healing Place
11.2023 - 06.2024
- Incoming client liaison
- Providing support to corporate staff to insure admissions
- Entering clients into HMS/Medhost and BestNotes
- Conduct tours for potential clients
- Complete intake paperwork and conduct luggage searches
Admissions Coordinator
The Refuge, A Healing Place
12.2020 - 11.2023
- Assisted Director of Admissions with daily tasks
- Provided support to all new Admissions Coordinators
- Completed insurance benefit checks for all incoming and current clients
- Communicated with professional referrals
- Provided quote of benefits (cost of treatment) to leadership
Benefits Coordinator / Admissions Assistant
The Refuge, A Healing Place
05.2019 - 12.2020
- Completed insurance benefit checks for all incoming and current clients
- Entered clients into HMS/Medhost and BestNotes
- Provided quotes of benefits (cost of treatment) to leadership
Patient Access Representative
Mary Greely Medical Center
10.2016 - 02.2019
- Registered all incoming patients for all services
- Created medical charts for all patients
- Entered confidential information into patient charts
Team Leader
Lutheran Services of Iowa
08.2012 - 09.2016
- Caretakers for clients with special needs
- Conducted meetings with parents, therapist, doctors, case managers, and state employees
- Created monthly schedules for all employees
- Kept daily, weekly, and monthly reports for all clients
Education
Some College – No Degree - Social Services
Ashford University
Skills
- Analytical problem solving
- Adaptability to change
- Effective communication
- Analytical reasoning
- Effective organization
- Team collaboration
- HIPAA compliance knowledge
- HMS software proficiency
- Salesforce proficiency
- I-Dash proficiency
Timeline
Admissions Representative 2
Ultimate Medical Acadamy
08.2024 - Current
Intake Specialist
The Refuge, A Healing Place
11.2023 - 06.2024
Admissions Coordinator
The Refuge, A Healing Place
12.2020 - 11.2023
Benefits Coordinator / Admissions Assistant
The Refuge, A Healing Place
05.2019 - 12.2020
Patient Access Representative
Mary Greely Medical Center
10.2016 - 02.2019
Team Leader
Lutheran Services of Iowa
08.2012 - 09.2016
Some College – No Degree - Social Services
Ashford University
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