Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Laura Green

Thornton,CO

Summary

Dynamic and results-driven professional with a proven track record at Keller Williams, adept in negotiation and digital marketing. Excelled in client management and property marketing, significantly enhancing customer satisfaction and sales outcomes. Demonstrated exceptional teamwork and organizational skills, consistently achieving and surpassing sales targets.

Overview

27
27
years of professional experience

Work History

Real Estate Agent

Keller Williams
10.2017 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Reviewed market research data and changed sales plans accordingly.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Performed home evaluations and developed competitive market analysis for individual homes.

Pro Desk

Home Depot
10.2019 - 07.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Service Desk Manager

Home Depot
08.2000 - 10.2017
  • Developed a high-performing team by providing coaching, mentoring, and regular performance feedback.
  • Developed IT policies and procedures that helped standardize processes across the organization for better consistency in service delivery.
  • Implemented an effective knowledge management system for quicker issue resolution and increased productivity.
  • Enhanced customer satisfaction with timely issue resolution and effective communication skills.
  • Created a positive work environment through transparent communication, employee engagement initiatives, and accessible leadership style.
  • Managed vendor relationships to ensure timely delivery of hardware, software, and support services at competitive prices.
  • Championed the adoption of IT service management best practices to drive process improvements and increase overall Service Desk effectiveness.
  • Reduced ticket backlog by prioritizing high-impact issues and consistently meeting response time targets.
  • Established clear performance metrics for continuous improvement in both individual and team performance levels.
  • Improved service desk efficiency by streamlining processes and implementing best practices.
  • Fostered a culture of continuous learning among team members through ongoing professional development opportunities and knowledge sharing sessions.
  • Streamlined communications between Service Desk teams to reduce duplication of effort in addressing similar incidents or requests.
  • Collaborated with cross-functional teams to address complex technical challenges and improve overall service quality.
  • Optimized resource allocation by regularly reviewing team workload and adjusting schedules as needed.
  • Initiated regular audits of incident tickets to identify recurring issues warranting root cause analysis.

Call Center Managet

Dish Network
09.1997 - 06.2000
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Established and oversaw performance targets for call center associates.
  • Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
  • Evaluated data to identify trends and determine customer service needs.
  • Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
  • Analyzed customer feedback to identify improvement opportunities and develop action plans.
  • Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
  • Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
  • Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
  • Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
  • Improved average hold times, resolution rates and satisfaction scores through staff development.

Education

Associate Of Applied Business - Business

Barnes Business College
Denver, CO

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly Professional
  • Negotiation
  • Contract Negotiation
  • Works well independently
  • Lead Follow Up
  • Buyer Representation
  • Client-oriented
  • Client management
  • Negotiation expertise
  • Property valuation
  • Property Marketing
  • Sales closing
  • Client Needs Assessment
  • Administrative Support
  • Contract Preparation
  • Buyer contracts
  • Tech-Savvy
  • Digital Marketing
  • Sales Presentations
  • Presenting
  • Market monitoring

Timeline

Pro Desk

Home Depot
10.2019 - 07.2022

Real Estate Agent

Keller Williams
10.2017 - Current

Service Desk Manager

Home Depot
08.2000 - 10.2017

Call Center Managet

Dish Network
09.1997 - 06.2000

Associate Of Applied Business - Business

Barnes Business College

Similar Profiles

CREATE PROFILE
Laura Green