Laura Gregg
Columbus ,OH
Summary
Dedicated customer service and sales manager with experience optimizing organizational processes and driving efficiency. Proven track record in strategic planning, team leadership, and cross- functional collaboration. Seeking to leverage my expertise to enhance quality excellence and contribute to companies; success.
Overview
8
8
years of professional experience
Work History
Compliance/Collections Manager
AACANet. Inc./Eastwood Contact Center
Columbus , OH
01.2022 - 10.2024
- Suggested process improvements to secure prompt and regular receipts for organization.
- Implemented staff bonus program, resulting in increase in employee satisfaction.
- Developed procedures to ensure timely collection of payments from customers.
- Maintained accurate records of all collection activities in accordance with local laws.
- Updated accounts with documentation of interactions and current information.
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Trained new staff members on proper collection techniques, policies, and procedures.
Customer Service Supervisor
ContactUS Communications
Columbus , OH
01.2021 - 12.2022
- Proficient in overseeing and guiding a team of customer service representatives to ensure adherence to company standards and KPIs.
- Skilled in training and mentoring staff to enhance their customer service skills, and improve overall performance.
- Strong communicator with the ability to liaise between customers, frontline staff, and management to address concerns and drive improvements.
- Demonstrated ability to lead by example and foster a positive and collaborative team environment.
- Dedicated to staying updated on industry trends and best practices in customer service.
Customer Service/Sales Manager
Circle Graphics
Raleigh, NC
04.2019 - 10.2021
- Collaborated with marketing team to create promotional materials for target customers.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Resolved customer complaints regarding sales and service.
- Managed daily operations of sales department, including supervision of staff members.
- Coached, developed and motivated team to achieve revenue goals.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Sales Associate
True Green
Columbus , OH
05.2016 - 07.2019
- Upsold additional items based on customer interests and needs.
- Answered store and merchandise questions and led customers to wanted items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
Education
Medical Billing And Coding Certification -
Ultimate Medical Academy
Clearwater, FL02-2016
High School Diploma -
Hilliard Darby High School
Hilliard, OH06-2001
Skills
- Past due balance management
- Past due procedures
- Quality assurance
- Debt recovery expertise
- Exceptional organization
- Onboarding programs
Timeline
Compliance/Collections Manager
AACANet. Inc./Eastwood Contact Center
01.2022 - 10.2024
Customer Service Supervisor
ContactUS Communications
01.2021 - 12.2022
Customer Service/Sales Manager
Circle Graphics
04.2019 - 10.2021
Sales Associate
True Green
05.2016 - 07.2019
Medical Billing And Coding Certification -
Ultimate Medical Academy
High School Diploma -
Hilliard Darby High School
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