LAURA A. GRIFFIN

Validates, ensures compliance, and pays winning claims using the Fortune system.

Performs daily opening and closing procedures, reconciliation, banking and documentation.

Processes a variety of routine correspondences, investigates subject matter, and prepares responses.

Reviews records and reports, which require action and recommends solutions and courses of action.

• Evaluated and resolved internal and external customer problems, using test scripts, personal expertise and probing questions.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.

• Repair, Maintain, TV, Internet skills.
• Worked with external customers face to face and internal customers via phone and chat to coordinate and efficiently resolve issues.
• Quickly learned new skills in ever-changing industry and applied them to daily tasks to improve efficiency.
• Actively listened to customers, handled concerns quickly and took ownership of escalated issues.