Laura Guengerich
Olathe
Summary
Results-driven IT leader with over 14 years of experience in IT service management, end-user computing, and process optimization. Proven track record of leading high-performing teams, optimizing business workflows, and implementing scalable IT solutions. Adept at driving operational excellence, ensuring compliance, and enhancing end-user experience. Seeking to leverage leadership skills and IT expertise to drive strategic initiatives at McKesson.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Engineering Manager
Rx Savings Solutions
11.2021 - Current
- Lead the Technology Services teams, overseeing infrastructure, operations, and end-user computing
- Manage multiple projects and integrations into McKesson ecosystems, ensuring seamless collaboration and compliance
- Direct and enhance the End User Support Team, driving efficiency and improved user experiences
Head of Internal and External IT | HR | Payroll | Profitability
Aspen Contracting Inc
01.2010 - 02.2022
- Led IT support operations for all company needs, managing the support team and ensuring security and efficiency
- Drove IT innovation initiatives and improvement processes to optimize business functions
- Managed HR functions, leading yearly renewals, supporting HR teams, and ensuring seamless end-user support
- Directed payroll operations, ensuring accuracy, compliance, and staying current with market trends
- Led the profitability team, maintaining financial accuracy and efficiency
- Developed and enforced IT governance policies, ensuring compliance with industry best practices and security standards
- Engineered and maintained the organization’s Microsoft 365 tenant, including Exchange Online, Azure AD, SharePoint, and Teams
- Designed and deployed 200+ automated business processes, driving $300K+ in annual savings and operational efficiency
- Managed the organization’s RingCentral VoIP infrastructure, ensuring seamless communication across departments
- Oversaw mobile device management (MDM) using Meraki, optimizing security and usage policies for company devices
- Spearheaded data-driven decision-making by compiling and presenting company-wide performance metrics and reports
Education
Bachelor of Arts (BA) - Languages
KU
Lawrence, KS03.2025
Associate of Science - Psychology
UCLA
Los Angeles, CA03.2025
Skills
- IT Service Management (ITIL Framework)
- End-User Computing & Device Deployment
- Process Optimization & Workflow Automation
- Microsoft 365 & Cloud Solutions
- Governance & Compliance
- Strategic Leadership & Cross-Functional Collaboration
- Data Analytics & Performance Metrics
- Budgeting & Resource Allocation
- Performance updates
- Resourceful nature
- Budgeting & estimating
- Prioritization
Certification
- ITIL Foundation Certification (Pending/Obtained if applicable)
- Laserfiche Gold & Platinum Certified
- American Sign Language Certification (Graduating 05/01/25) – JCCC, Overland Park, KS
Career Interests
Operational Strategy & Efficiency, IT Service Management & Governance, End User Experience Improvement, Leadership & Cross-Functional Collaboration, Data-Driven Decision Making, Over 10 years of experience delivering and supporting high-quality, reliable technology services., 6+ years of leadership experience, managing IT operations and service teams., Proven success in IT Service Management under an ITIL framework., Expertise in device deployment and software engineering best practices., Strong ability to influence, collaborate, and drive cross-functional initiatives., Experience managing budgets, forecasts, and resource allocation plans., Highly organized, with excellent critical thinking, problem-solving, and documentation skills., Strong communication, interpersonal, and leadership abilities to inspire teams and drive results.
Awards
- Construtech: Women in Construction 2021
- Aspen Contracting: Rainmaker Award (2010 – 2021)
- Laserfiche: Run Smarter Award 2016
- Boy Scouts of America: District Award of Merit 2013
Timeline
Engineering Manager
Rx Savings Solutions
11.2021 - Current
Head of Internal and External IT | HR | Payroll | Profitability
Aspen Contracting Inc
01.2010 - 02.2022
Bachelor of Arts (BA) - Languages
KU
Associate of Science - Psychology
UCLA
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