Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Gutierrez

Santa Barbara,CA

Summary

Detail-oriented professional with extensive experience in customer service and operations management. Proven ability to enhance team dynamics and optimize processes, driving efficiency and customer satisfaction.

Overview

2027
2027
years of professional experience
1
1
Language

Work History

AOP II

Santa Barbara County Behavior Wellness
Santa Barbara
12.2008 - Current
  • Demonstrated self-motivation by consistently meeting deadlines in various projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked independently on projects while also collaborating effectively with team members.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Restaurant Owner/Operator

El Pollo Rico
Goleta, CA
2000 - 2007
  • Managed daily restaurant operations, ensuring exceptional customer service and quality standards.
  • Developed and implemented efficient inventory management processes to reduce waste and optimize supply chain.
  • Trained and mentored staff on food safety protocols and customer engagement techniques.
  • Analyzed sales data to identify trends, adjusting menu offerings based on customer preferences.
  • Streamlined kitchen workflows, improving food preparation times while maintaining high hygiene standards.
  • Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Insurance Customer Service Representative

LIA
Santa Barbara, CA
1993 - 2001
  • Responded to inquiries via phone and email, maintaining high customer satisfaction levels.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.

Education

Legal Assistant Program - Legal Assistant

Santa Barbara Business College
Santa Barbara, CA
1990

High School Diploma -

Santa Barbara High School
Santa Barbara, CA
06-1989

Skills

  • Project management
  • Customer service
  • Problem-solving
  • Attention to detail
  • Computer skills
  • Multitasking
  • Flexible and adaptable
  • Accountability in tasks
  • Excellent communication
  • Teamwork and collaboration
  • Empathy in interactions
  • Problem resolution

Languages

Spanish
Native or Bilingual

Timeline

AOP II

Santa Barbara County Behavior Wellness
12.2008 - Current

Restaurant Owner/Operator

El Pollo Rico
2000 - 2007

Insurance Customer Service Representative

LIA
1993 - 2001

Legal Assistant Program - Legal Assistant

Santa Barbara Business College

High School Diploma -

Santa Barbara High School