Laura Guzman
Clearwater,FL
Summary
Experienced office management and administration professional, skilled at maximizing productivity, efficiency, and service quality in diverse settings. Dependent, ethical, and reliable support specialist and leader with seamless integration of organizational, technical, and business expertise. Effective collaboration with cross-functional teams, committed to ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Manager
Family Psychology Associates
03.2022 - Current
- Managed daily operations, including end-of-day closing, balancing, and ensuring smooth administrative processes.
- Collaborated with Financial Officer and accounting office to oversee payroll, employee benefits, and incentives.
- Led, hired, and trained front office staff, managed staff schedules, and addressed patient, clinical and administrative staff questions and concerns.
- Prepared and made bank deposits, managed office logistics, maintenance, and repairs.
- Utilize in depth understanding to support billing processes, and successfully collected outstanding patient and insurance balances.
- Collaborated with the leadership team to achieve company goals.
- Perform Front Office Administrator duties as needed.
Front Office Assistant
Family Psychology Associates
09.2019 - 03.2022
- Maintaining HIPAA and patient confidentiality compliance.
- Assist patients with initial intake and paperwork, or any scheduling needs.
- Accurately update and maintain patients' records.
- Verify insurance coverage and assist with billing and processing claims.
- Handle billing and/or insurance inquiries and issues.
- Post insurance and patient payments to EHR system ensuring accuracy.
- Handle high volume of calls on a multi-line phone system.
- Assist providers with any administrative needs.
Financial Relationship Specialist
Regions Bank
10.2016 - 09.2019
- Perform teller transactional activities such as, but not limited to deposits, withdrawals, payments, and balancing.
- Answer customer inquiries regarding products and services, fulfill basic servicing requests, and open consumer products such as checking and savings accounts.
- Effectively manage and maintain online database of clients' information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Receptionist - Hair Stylist Assistant
Cosmetology Industry Positions
04.2014 - 06.2016
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Utilize booking software to make appointments, check out clients, and create clients record and profile as well as entering and managing inventory.
- Perform salon services to assist hair stylists.
Deli Associate/Cashier
Publix Supermarkets
03.2012 - 01.2018
- Handle cash and operate terminal
- Premier customer service (bi-lingual and/or interpreter).
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
Education
Completed A Few General Studies Classes
St. Petersburg College
Sunstate Academy (Cosmetology)
05.2014
Pinellas County Schools ESOL (English for Speakers of Other Languages)
05.2012
High School - Gimnasio Academico Regional (Colombia)
Skills
- Organizational Skills
- Problem-solving skills
- Professionalism and Courtesy
- Financial and EHR software
- Data Entry Efficiency
- Regulatory Compliance
- Transaction processing accuracy
- Work Ethic and Integrity
References
- Karen James, Family Psychology Associates (Former Supervisor), (727) 657-7247
- Dawn Okonzak, Regions Bank (Former Supervisor), (727) 580-0348
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Family Psychology Associates
03.2022 - Current
Front Office Assistant
Family Psychology Associates
09.2019 - 03.2022
Financial Relationship Specialist
Regions Bank
10.2016 - 09.2019
Receptionist - Hair Stylist Assistant
Cosmetology Industry Positions
04.2014 - 06.2016
Deli Associate/Cashier
Publix Supermarkets
03.2012 - 01.2018
Completed A Few General Studies Classes
St. Petersburg College
Sunstate Academy (Cosmetology)
Pinellas County Schools ESOL (English for Speakers of Other Languages)
High School - Gimnasio Academico Regional (Colombia)
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