Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Hackworth

DeSoto,MO

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Associate

Ups Store
07.2025 - 08.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Assistant Manager

Fazolis
05.2023 - 07.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Assistant Manager

Wendy's
01.2019 - 05.2023
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented staff training programs that improved service quality and increased customer loyalty.

Director of Customer Experience

Incredible Pizza
06.2016 - 03.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Supervised children's activities, maintaining happiness, safety and well-being.

Education

GED -

Cobb County Adult Education
Acworth, GA

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Cash handling
  • Leadership qualities

Timeline

Associate

Ups Store
07.2025 - 08.2025

Assistant Manager

Fazolis
05.2023 - 07.2025

Assistant Manager

Wendy's
01.2019 - 05.2023

Director of Customer Experience

Incredible Pizza
06.2016 - 03.2019

GED -

Cobb County Adult Education

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