Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Hagye

Scottsdale,AZ

Summary

Loan Officer/Processor Assistant familiar with regulations, best practices, and success strategies. A background in Quality Assurance in the aerospace industry. Excellent communication, decision-making and planning abilities.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Mortgage Loan Processor Assistant

Citywide Home Loans
Scottsdale , AZ
2020.03 - 2022.05
  • Assisted two Senior Processors with gathering required documents and communicated daily with title and insurance agents to get documents needed for submission.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Ordered PMI, Title Documents, Appraisals (FHA, VA & Conventional) Final Inspections and needed documents from borrowers.
  • Ordered Verification of Employment, Condo Documents and Questionnaires.
  • Organized and reviewed documents to ensure accuracy prior to submission.
  • Coordinated with appraisal companies to ensure we received appraisals and final inspections for closing.

Loan Officer Assistant

New American Funding
Tempe , AZ
2019.04 - 2020.02
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
  • Worked with a team of Loan Officers to create application profile in system and review key information at various stages within process.
  • Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base

Loan Officer Assistant

Envoy Mortgage
Tempe , AZ
2016.02 - 2018.11
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Requested verification of employment and ordered Condo Documents and Questionnaires.
  • Prepared spreadsheet reports to track leads and productivity.
  • Coordinated and managed marketing to buyers and realtors though Total Expert.
  • Sent loans status updates to realtors weekly.
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
  • Responsible for ordering office supplies, scheduling meetings and greeting clients.

Quality Assurance Documentation Specialist/ Account Manager

W. G. Henschen
Scottsdale , AZ
2013.08 - 2015.05
  • Ensured ISO requirements were met as part of our ISO Certification Team.
  • Maintained federal compliance by administering all governmental purchase orders and release it them in eBusiness Suite, Government portal.
  • Guaranteed on-time shipping by coordinating with Planning and Purchasing departments.
  • Established performance and quality metrics and completed quality audits and surveys to safeguard progress.
  • Improved quality and on time delivery rating by 25% and contributed to the decrease in quality hits for key U. S. Based and International customer accounts.
  • Secured sales by leading bidding activity for customers request for quotation.

Quality Documentation Specialist

Shut-Lok Company-SPS Division/ A PCC Company
Irvine , CA
1994.01 - 2013.07
  • Directed process certifications for aerospace fasteners.
  • Ensured customer quality requirements were met by completing thorough contract reviews.
  • Provided additional information and resources to sales department during quoting process.
  • Increased on time delivery improved certification turnaround by 30%.
  • Maintained quality standards by implementing quality audits and surveys.
  • Improved customer relationships by liaising with clients for all quality related matters.
  • Represented the company as Designated Quality Representative for key customers.
  • Improved quality rating by 20% and avoided unnecessary costs by sourcing parts in house and resolving customer issues efficiently.
  • Evaluated components and final products against quality standards and manufacturing specifications

Education

Associate of Arts - Interior Design

Fullerton Junior College
Fullerton, CA

Skills

  • Customer service oriented
  • Encompass 360
  • Strong relationship building
  • Knowledge in Excel, Word and Outlook
  • Clerical support
  • Internal auditing
  • Appraisal Compilation

Certification

Certificate of Completion in Loan Processing

The School of Real Estate & Business,  Scottsdale, AZ

Timeline

Mortgage Loan Processor Assistant

Citywide Home Loans
2020.03 - 2022.05

Loan Officer Assistant

New American Funding
2019.04 - 2020.02

Loan Officer Assistant

Envoy Mortgage
2016.02 - 2018.11

Quality Assurance Documentation Specialist/ Account Manager

W. G. Henschen
2013.08 - 2015.05

Quality Documentation Specialist

Shut-Lok Company-SPS Division/ A PCC Company
1994.01 - 2013.07

Associate of Arts - Interior Design

Fullerton Junior College

Certificate of Completion in Loan Processing

The School of Real Estate & Business,  Scottsdale, AZ

Laura Hagye