Laura Hagye
Scottsdale,AZ
Summary
Loan Officer/Processor Assistant familiar with regulations, best practices, and success strategies. A background in Quality Assurance in the aerospace industry. Excellent communication, decision-making and planning abilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Mortgage Loan Processor Assistant
Citywide Home Loans
Scottsdale, AZ
03.2020 - 05.2022
- Assisted two Senior Processors with gathering required documents and communicated daily with title and insurance agents to get documents needed for submission.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Ordered PMI, Title Documents, Appraisals (FHA, VA & Conventional) Final Inspections and needed documents from borrowers.
- Ordered Verification of Employment, Condo Documents and Questionnaires.
- Organized and reviewed documents to ensure accuracy prior to submission.
- Coordinated with appraisal companies to ensure we received appraisals and final inspections for closing.
Loan Officer Assistant
New American Funding
Tempe, AZ
04.2019 - 02.2020
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Worked with a team of Loan Officers to create application profile in system and review key information at various stages within process.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base
Loan Officer Assistant
Envoy Mortgage
Tempe, AZ
02.2016 - 11.2018
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Requested verification of employment and ordered Condo Documents and Questionnaires.
- Prepared spreadsheet reports to track leads and productivity.
- Coordinated and managed marketing to buyers and realtors though Total Expert.
- Sent loans status updates to realtors weekly.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Responsible for ordering office supplies, scheduling meetings and greeting clients.
Quality Assurance Documentation Specialist/ Account Manager
W. G. Henschen
Scottsdale, AZ
08.2013 - 05.2015
- Ensured ISO requirements were met as part of our ISO Certification Team.
- Maintained federal compliance by administering all governmental purchase orders and release it them in eBusiness Suite, Government portal.
- Guaranteed on-time shipping by coordinating with Planning and Purchasing departments.
- Established performance and quality metrics and completed quality audits and surveys to safeguard progress.
- Improved quality and on time delivery rating by 25% and contributed to the decrease in quality hits for key U. S. Based and International customer accounts.
- Secured sales by leading bidding activity for customers request for quotation.
Quality Documentation Specialist
Shut-Lok Company-SPS Division/ A PCC Company
Irvine, CA
01.1994 - 07.2013
- Directed process certifications for aerospace fasteners.
- Ensured customer quality requirements were met by completing thorough contract reviews.
- Provided additional information and resources to sales department during quoting process.
- Increased on time delivery improved certification turnaround by 30%.
- Maintained quality standards by implementing quality audits and surveys.
- Improved customer relationships by liaising with clients for all quality related matters.
- Represented the company as Designated Quality Representative for key customers.
- Improved quality rating by 20% and avoided unnecessary costs by sourcing parts in house and resolving customer issues efficiently.
- Evaluated components and final products against quality standards and manufacturing specifications
Education
Associate of Arts - Interior Design
Fullerton Junior College
Fullerton, CASkills
- Customer service oriented
- Encompass 360
- Strong relationship building
- Knowledge in Excel, Word and Outlook
- Clerical support
- Internal auditing
- Appraisal Compilation
Certification
Certificate of Completion in Loan Processing
The School of Real Estate & Business, Scottsdale, AZ
Timeline
Mortgage Loan Processor Assistant
Citywide Home Loans
03.2020 - 05.2022
Loan Officer Assistant
New American Funding
04.2019 - 02.2020
Loan Officer Assistant
Envoy Mortgage
02.2016 - 11.2018
Quality Assurance Documentation Specialist/ Account Manager
W. G. Henschen
08.2013 - 05.2015
Quality Documentation Specialist
Shut-Lok Company-SPS Division/ A PCC Company
01.1994 - 07.2013
Associate of Arts - Interior Design
Fullerton Junior College
Certificate of Completion in Loan Processing
The School of Real Estate & Business, Scottsdale, AZ
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