Laura Hair
RPO Recruiter / CRM
Palm Harbor,FL
Summary
Over 20+ years growing my career I have gained experience no book or school will teach a person, the most valuable attribute I offer is my natural ability to be relatable, remain patient, empathetic, engaging, and accessible to clients and co -workers.
Organized, dependable and successful at managing multiple priorities with a positive attitude.
I enjoy figuring out what motivates people, finding common ground, and achieving results for a shared purpose.
I am seeking to maintain full-time position that offers professional challenges along with growth opportunity with an organization that values best practices for their customers and their employees
Overview
20
20
years of professional experience
Work History
RPO Healthcare Recruiter / HR Selections Analyst
Cross County Health Care
08.2022 - Current
- Oversee hiring processes from job posting to the offer stage for 50 positions Collaborate with HR, Department Hiring Managers, and Employment Planning Office to assist filling over 300 open positions total.
- Audit jobs to ensure all state and federal laws/requirements are being followed throughout hiring process
- Manage portfolio of healthcare applicant's by screening resumes, create interview packets, and verify qualifications before onboarding process
- Maintain an open close relationship between HR, Dept Managers, Directors and Doctor's
- Hosting weekly meetings to provide reporting position updates, status of hiring process and work on strategies for hard-to-fill positions
- Utilizing ATS systems, CRM, Taleo, Job Tracker, Gr8 People in 2 internal and external clients network
- Travel monthly to participate in Career Fairs for Cook County Health hosting 100-200 applicants in person.
Senior Healthcare Recruiter & Account Manager
Sunbelt Staffing
09.2020 - 03.2022
- Full Desk Recruiter - client and candidate sourcing, job posting, pitching, closing, interviews, pay negotiations, onboarding, timesheets, contract extensions, facility compliance
- $3 million invoiced generating $475k gross company profits in 12 months
- Top producer of RN traditional nursing hires exceeding metrics
- Awarded SILVER then GOLD Shovel Sales award during my first year for low margin and high revenue ( A 5yr average sales goal)
- Client Relationship Manager - listening to needs and providing hires
- Managed 35 healthcare professionals on contract assignments at a time (Including timesheets, pay, and contract extensions)
- Trained internal team on technical use of VMS/MSP platforms for submissions and onboarding healthcare professionals
- ATS - Bullhorn and other hospital-built systems
Client Success Specialist | Sales & Technical Support
Acquire Direct Marketing
02.2019 - 08.2020
- Developed mastery of propriety software to assist customers with onboarding and product set up to foster successful adoption and usage
- Established strong relationships with C-Level customers, and provided live SAAS training to clients and their staff
- B2B -Relationships building to ensure loyalty and retention post sales and onboarding.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Cross-trained and provided backup sales support including sales of new features and additional services
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
Channel Sales Account Manager - Client Support Specialist
Direct Mail
09.2017 - 11.2018
- Served as customer/client support for proprietary software
- Mastered and tested software as SAAS to be main point of contact for assisting and resolving escalated issues
- Promoted to Channel Sales Manager within 1-year
- Led B2B communication with key accounts by providing marketing strategies and managing their campaign
- Monitored budget for mail tracking, call tracking, Google and Facebook
- Traveled on-site client locations to co-sell to their customers in person
- Create revenue by generating relationships with resellers via online and re-engaging old clients
Supervisor of Customer Service
Fuse Lenses | Eyecandy Eyewear
01.2012 - 09.2017
- As Customer Service Supervisor my goal was to train team to talk, listen and help resolve conflicts while keeping customer retention
- Implemented and trained our staff on new multi-channel software
- This improved overall process of printing, processing, and tracking customer orders
- This significantly saved time money and resources.)
- Initiated and worked directly with company to help cut our International shipping costs by 40%
- Supported Chief Operating Officer with daily operation functions including HR, access to personnel files, and billing
Administrative Assistant
Inspecs USA
01.2010 - 09.2011
- Responsible for answering phones, daily data entry, filing, customer service, invoicing
- Managed online orders for key accounts
- Including tracking, shipping, and billing
- Tracked online orders for product distribution
Permitting & Closing Coordinator
Avatar Properties
02.2004 - 06.2007
- Prepared, submitted, tracked, and acquired building permits
- Making sure monthly closing quotas and deadlines were met
- Reviewed, and documented, all: Purchase Contracts, Addendums, and HUDs
- Communicated and coordinated between buyer, builder, broker, realtor, and title company
- Data Entry, filing, and maintaining documents in both Excel and Word
- Communicated daily with buyers to handle contract or closing questions
Education
High School Diploma -
Ridgewood High School
New Port Richey, FL05.2002
Skills
- SAAS/ Sales/ Healthcare Recruiter/Marketing /HR Analyst
- 15 Years CRM Training and Mentoring
- Relationship Cultivation and Retention
- Analytical and Critical Thinking
- Problem-Solving with Empathy and Understanding
- Flexible and Adaptable
Timeline
RPO Healthcare Recruiter / HR Selections Analyst
Cross County Health Care
08.2022 - Current
Senior Healthcare Recruiter & Account Manager
Sunbelt Staffing
09.2020 - 03.2022
Client Success Specialist | Sales & Technical Support
Acquire Direct Marketing
02.2019 - 08.2020
Channel Sales Account Manager - Client Support Specialist
Direct Mail
09.2017 - 11.2018
Supervisor of Customer Service
Fuse Lenses | Eyecandy Eyewear
01.2012 - 09.2017
Administrative Assistant
Inspecs USA
01.2010 - 09.2011
Permitting & Closing Coordinator
Avatar Properties
02.2004 - 06.2007
High School Diploma -
Ridgewood High School
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