Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Hale

Forest Grove,OR

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Property Manager

National Self Storage
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw the operations of storage Facility
  • Administered operations to handle needs of more than 300 units.

Property Consultant/Property Manager

Westcal Management
  • Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
  • Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
  • Delivered informative presentations to clients, presenting market trends and investment opportunities.
  • Evaluated success of marketing efforts periodically and adjusted strategies accordingly to optimize results while adhering to budget constraints.
  • Expanded client base by participating in networking events, seminars, trade shows, and other industry-related activities that provided exposure to potential customers.
  • Prepared detailed reports that analyzed property features, location, market conditions, and financial data to support decision-making processes for clients.
  • Liaised with property owners and management companies, maintaining strong partnerships that facilitated seamless transactions and enhanced client satisfaction.

Resident Manger/Property Manager

Dick James And Associates
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Where it all started in 1998

Business Owner

The Little Farmhouse
05.2020 - 10.2023
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Property Manager

Centro Property Management
03.2020 - 11.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Maintained sufficient number of units market-ready for lease.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Collected and maintained careful records of rental payments and payment dates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Property Manager

Infinity Realty Group
05.2018 - 10.2019
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw the operations of 3 Hud /tax credit Properties in Forest Grove,Or
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.

Education

Nursing - Nursing Assistance

Pacific University
Forest Grove, OR

High School Diploma -

Banks High School
Banks, OR
09.1980

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Staff Management
  • Leasing and sales
  • Maintenance Scheduling
  • Occupancy Management
  • Administrative Support
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor Management
  • Multi-family property management
  • Financial budgeting and reporting
  • Property Management Expertise
  • Marketing and Advertising
  • Maintenance Coordination
  • Contract Negotiation
  • Grounds Maintenance
  • Compliance Monitoring
  • Property accountability
  • Preventive Maintenance
  • Apartment Maintenance
  • Building operations
  • Business Development
  • New Construction
  • Customer Relations
  • Decision-Making
  • Property Showing
  • Administrative Leadership
  • Creative and Adaptable
  • Sales and Marketing
  • Dispute Handling
  • Operations Management
  • Monthly Fee and Payment Collection
  • Repair Planning
  • Grounds and Facility Inspection
  • Maintenance Management
  • Disturbance Handling
  • Office Staffing
  • Deposits Management
  • Tenant Eligibility Determination
  • Sale and Rental Recordkeeping
  • Performance Assessment
  • Property Marketing
  • Social Media Engagement
  • Staff Coordination
  • Employee Motivation and Guidance
  • Budget Preparation
  • Violation Resolution
  • Rent Pricing Optimization
  • Financial Reporting
  • Personnel Management
  • Affordable housing programs knowledge
  • Codes Compliance
  • Vacancy Marketing
  • Financial Oversight
  • Capital Projects Management
  • Maintenance Oversight
  • Tenant and Owner Liaising
  • Tracking operating expenses
  • Social Perception
  • Work Planning
  • Rental Listings Research
  • Market Tracking

Timeline

Business Owner

The Little Farmhouse
05.2020 - 10.2023

Property Manager

Centro Property Management
03.2020 - 11.2020

Property Manager

Infinity Realty Group
05.2018 - 10.2019

Property Manager

National Self Storage

Property Consultant/Property Manager

Westcal Management

Resident Manger/Property Manager

Dick James And Associates

Nursing - Nursing Assistance

Pacific University

High School Diploma -

Banks High School

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