Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Laura Hall

Laura Hall

Adams,TN

Summary

I enjoy working in the healthcare field from both a clinical and financial aspect. My professional experience has taught me to multitask while performing critical analysis on clients and products while maintaining excellent customer service.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Independent Insurance Broker

Laura Hall Independent Insurance Broker
Adams, TN
02.2018 - Current
  • Contracted with multiple insurance carriers to sell a variety of insurance products such as life, health, accidental, disability, long term care, cancer, Medicare supplements, Medicare Advantage and Part D.
  • Recommended type and amount of coverage based on analysis of customers' medications and medical diagnosis and prior medical history.
  • Utilized each individual insurance carriers broker website to review medical underwriting guides, complete applications and manage clients.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.


Director of Admissions and Social Services

Spring Meadows Health Care Center
Clarksville , TN
09.2013 - 01.2018
  • Conducted monthly audits analyzing company quality indicators.
  • Ensured patient psychosocial assessments were completed in a timely manner. Made sure each patients identified needs were addressed and coordinated care with interdisciplinary team comprised of Medical Director, psychiatric providor, Director of Nursing and other department directors as needed.
  • Developed department policies and procedures adhering to quality and performance measures.
  • Participated in the facility's plan of correction in response to state and federal inspection surveys.
  • Completed discharge planning for patients to home or appropriate living environment. Coordinated resources needed for patient related to home health, DME, and medications.
  • Received, investigated and addressed patient and family complaints and worked with department directors and Administrator to report when required by the state.

Director of Admissions

Spring Meadows Health Care Center
Clarksville, TN
06.2006 - 01.2018
  • Made the decision on each referral to admit or not admit. Consulted with Director of Nursing, Physicians, Administrator or other department heads, as needed based on the nature of the referral regarding clinical and financial needs.
  • Completed financial evaluations and acquired pre-authorizations for admissions.
  • Managed patient census based upon payor status types such as Medicare A, Managed Care insurances, Medicaid, Veteran's Administration contracts and Private pay.
  • Ensured all mental health screenings were completed prior to admission and during patient stay as required by federal and state regulations.
  • Analyzed and collaborated with Administrator and Business Office Manager regarding facility fiscal health related to net revenues and outstanding accounts receivable.

Education

Bachelor of Science - Health Administration

Austin Peay State University, Clarksville, TN

Skills

  • Confidential Records Management
  • Managing Patient Cases
  • Regulatory Compliance
  • Benefits Verifications
  • Verbal and Written Communication
  • Customer Relationship Management
  • Case Planning and Management
  • Computers and Technology
  • Multitasking and Organization

Certification

  • Life License - Expires 4/30/2024
  • Accident & Health - Expires 4/30/2024
  • AHIP - 2023

Additional Information

References and Additional Work History Available Upon Request

Timeline

Independent Insurance Broker - Laura Hall Independent Insurance Broker
02.2018 - Current
Director of Admissions and Social Services - Spring Meadows Health Care Center
09.2013 - 01.2018
Director of Admissions - Spring Meadows Health Care Center
06.2006 - 01.2018
Austin Peay State University - Bachelor of Science, Health Administration

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Laura Hall