Laura Hall
Westfield,MA
Summary
Accomplished Assistant Liquor Manager at Table and Vine, adept in merchandising strategies and fostering customer engagement. Elevated brand loyalty through expert recommendations and dynamic leadership, achieving notable improvements in customer satisfaction. Skilled in employee scheduling and training, ensuring operational excellence and a team-oriented atmosphere. Results-driven retail professional with robust history in managing liquor departments, known for elevating store performance and boosting customer loyalty. Proven ability to lead teams towards achieving sales targets while maintaining high standards of inventory control. Adaptable team player with strong skills in product knowledge and customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Liquor Manager
Table and Vine
04.2021 - Current
- Monitored industry trends to stay informed on emerging products and adjust purchasing decisions accordingly.
- Established a safe work environment by enforcing strict adherence to company safety policies and procedures.
- Trained new employees on company policies, liquor laws, and best practices to maintain a high level of staff competence.
- Resolved customer issues promptly, fostering a positive shopping experience and building brand loyalty.
- Fostered a team-oriented atmosphere among staff through effective communication and leadership techniques.
- Improved customer satisfaction by providing knowledgeable recommendations and personalized service for liquor purchases.
- Analyzed sales data to identify opportunities for improvement in pricing strategies or product offerings.
- Optimized staffing schedules based on business needs while considering employee availability and preferences.
- Conducted regular audits of stock levels, maintaining optimal inventory levels for efficient store operations.
- .Ensured the cleanliness of all areas within the liquor department by implementing routine cleaning schedules.
- Collaborated with team members to create engaging in-store displays that showcased popular products and promotions.
- Developed strong relationships with vendors, ensuring timely deliveries and exclusive product access.
Customer Service Specialist
Big Y Express
10.2020 - 04.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bar Manager
Bullseye Bar and Grill
07.2018 - 03.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bar Manager
Shakago Martini Bar
10.2009 - 07.2018
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Education
Bachelor of Science -
Elms College
Chicopee, MA05-2004
Skills
- Merchandising Strategies
- Social Media Marketing
- Brand Awareness
- Employee Scheduling
- Store Layout
- Cross-selling techniques
- Customer service experience
- Customer Engagement
Accomplishments
- Collaborated with team of Table and Vine in the development of Big Y Voice.
- Supervised team of 6 staff members.
Certification
- CPR/AED Certification
- TIPS certified
Languages
English
Timeline
Assistant Liquor Manager
Table and Vine
04.2021 - Current
Customer Service Specialist
Big Y Express
10.2020 - 04.2021
Bar Manager
Bullseye Bar and Grill
07.2018 - 03.2020
Bar Manager
Shakago Martini Bar
10.2009 - 07.2018
- CPR/AED Certification
- TIPS certified
Bachelor of Science -
Elms College
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