Laura Hall

• Implemented successful business strategies to increase revenue and target new markets.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Tracked and replenished inventory to maintain par levels.
• Performed cost analysis for various projects to determine budget requirements.
• Addressed customer concerns with suitable solutions.

• Maintained a high level of customer service through staffing, effective schedules, with an emphasis on hours of peak sales.
• Direct point of contact for customer care and corporate complaints. Resolved all customer complaints in line with company standards.
• Maintain a clean and safe store for customers and employees.
• Maintain proper inventory levels while following the company's security policies to reduce shrink.
• Manage payroll, annual inventories, supply budgets, and margin in line with maximizing profitability.
• Direct report for Cash Office, Cashiers, Curbside Services, Freight Flow, Receiving, RTM's, and Maintenance Team.
• Recruiting, hiring, new hire orientation, training, and benefits from March 2019 to July 2022.

• Managed the sales team to pursue sales and develop long-term customer relations.
• Created and presented monthly reports to management on sales performance.
• Established new accounts and serviced existing accounts maintaining professional relationships.

Responsible for Pro Services, Installed Sales, Special Order Sales, In-Home Projects, Extended Protection Plans, and Credit.

Responsible for entire store performance in the absence of the Store Manager.