Laura Hall
Myerstown,PA
Summary
Reliable individual with experience in customer service and safety management. Demonstrates strong work ethic and professionalism while maintaining compliance and enhancing customer satisfaction. Ready to contribute to a positive team environment.
Overview
8
8
years of professional experience
Work History
School Bus Aide
Brightbill Transportation
Lebanon, Pennsylvania
11.2025 - Current
- Assisted students in safely boarding and exiting the bus.
- Monitored student behavior during transportation to ensure safety.
- Communicated with drivers to relay important information and updates.
- Conducted safety checks on seating areas before each route.
- Ensured compliance with safety protocols during all bus operations.
- Helped maintain a clean and organized bus environment for passengers.
- Reported any incidents or concerns to management promptly and accurately.
- Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
- Assisted students with physical and mental limitations to safely get on and off bus.
- Developed and strengthened good relationships with staff, students and families.
Sales and Service Specialist
Fulton Bank
Myerstown, Pennsylvania
05.2025 - 10.2025
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services offered by Fulton Bank.
- Handled customer complaints and resolved issues in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Utilized banking software to manage customer accounts efficiently.
- Scheduled appointments for financial consultations with banking professionals.
- Greeted customers upon entering the store and provided assistance as needed.
- Developed strong relationships with customers through excellent communication skills.
Bank Teller
Santander Bank
Lebanon, Pennsylvania
08.2024 - 04.2025
- Processed customer transactions efficiently and accurately at Santander Bank.
- Assisted customers with account inquiries and resolved issues promptly.
- Handled cash, checks, and deposits in a secure manner daily.
- Educated customers on banking products and services offered by the bank.
- Maintained compliance with bank policies and regulations during transactions.
- Collaborated with team members to improve customer service delivery.
- Utilized banking software to manage accounts and track transactions effectively.
- Assisted in training new tellers on operational procedures and best practices.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Entered transactions into computer and issued customer receipts.
- Provided assistance to other tellers during peak business hours as needed.
- Responded and assisted customers with account inquiries and updates.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Assistant Store Manager
Dollar General Store
Myerstown, Pennsylvania
02.2018 - 08.2024
- Assisted in managing daily store operations and maintaining inventory levels.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Trained new cashiers on system procedures and customer interaction techniques.
- Managed cash register operations, including balancing drawers at end of shifts.
- Assisted in inventory management by tracking merchandise returns and exchanges.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
Education
High School Diploma -
High School North
Toms River, NJ06-2007
Skills
- Compliance monitoring
- Customer relationships
- Conflict resolution
- Record keeping
- Inventory management
- Bank transactions
- Time management
- Effective communication
- Relationship building
- Customer service
- Patience and empathy
- Reliability and punctuality
- Strong work ethic
- Respectfulness
- Professionalism
- Self motivation
- Punctuality
Timeline
School Bus Aide
Brightbill Transportation
11.2025 - Current
Sales and Service Specialist
Fulton Bank
05.2025 - 10.2025
Bank Teller
Santander Bank
08.2024 - 04.2025
Assistant Store Manager
Dollar General Store
02.2018 - 08.2024
High School Diploma -
High School North