Laura Hancock
DeSoto,MO
Summary
Punctual and honest team player with solid background in all environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
34
34
years of professional experience
Work History
Picker Packer
Amazon
St.Charles, MO
10.2021 - 01.2022
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Security Officer
Mo. Dept. Of Corrections
Bonne Terre, MO
02.2021 - 10.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Supervised creation and validation of anti-terrorism plans on all ships.
- Oversaw entry and exit of up to 150 employees and visitors daily.
- Monitored and authorized entrance and departure of 270 inmates and visitors daily.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted regular patrols of key areas to spot and control security concerns.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to all emergencies weekly.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Reported suspicious activities and persons to law enforcement.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Reported irregularities such as fire and safety hazards to maintenance.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Oversaw entry and exit of up to numerous employees and visitors daily
Package Handler , Trainer
UPS
St.Charles, MO
08.2019 - 01.2020
- Loaded package containers onto forklifts and transported into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Safely transported hazardous items using safety equipment avoiding accidents and mishaps.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Planned and delivered account management training to average of 5 account managers per week
- Handled over 3 daily clients, switching between classes flawlessly and maintaining positive attitude
DSP
Sunnyhill
Desoto, MO
01.2018 - 06.2019
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Helped diagnose patients and deliver treatments with medication administration and specimen collection.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Maintained clean, safe and well-organized patient environment.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Led patient or group recreational activities for enhanced patient outcomes.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded status and duties completed in logbooks for management.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained entire family's schedule and organized events.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Completed regular check-ins and progress report for each client.
- Assisted with daily living activities, running errands and household chores.
- Supervised 6 household staff, contractors and vendors
- Administered medication as directed by physician
- Monitored progress and documented patient health status changes to keep care team updated
- Led patient or group recreational activities for enhanced patient outcomes
- Supervised daily activities and provided assistance to staff
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning
Cashier Team Lead
Fish's
Desoto, MO
03.2013 - 11.2018
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Generated routine reports and professional correspondence.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Delivered backup coverage to provide customers with optimal support.
- Assisted customers by answering questions and fulfilling requests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Educated employees on register use, merchandising and customer service.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Oversaw group of 4 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics4
- Directed team of 15 cashiers to maximize performance and deliver exceptional service to every customer15
Cashier,stocker,team Lead Trainer,unloader
Walmart
Desoto, MO
03.2013 - 10.2018
- Handled packages with care while transporting from truck to loading dock.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained inventory and ordered new supplies to meet expected needs.
- Changed sales floor signs to show current pricing and support product promotions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Unloaded packages with care and placed in proper staging area.
- Greeted customers and directed to requested products.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using dos to update system.
- Maintained effective team member communication.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
Rural Mail Carrier
USPS
Festus, MO
04.1993 - 02.2013
- Signed and received mail with signature requirements upon delivery and loading.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Updated routes based on weather and road conditions in real time to decrease delivery times by 20%.
- Helped customers by carrying oversized parcels inside residences.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Used Microsoft Word and other software tools to create documents and other communications.
- Signed and received mail with signature requirements upon delivery and loading
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs
Education
Some College (No Degree) - English Education, Teaching ,
Webster University
St Louis, MOAssociate of Science - Certified Medical Technician, License
Jefferson College
Hillsboro, MO08.1987
GED -
GED
Arnold, MO07.1985
Some College (No Degree) -
Long Elementary
5028 Morganford Rd.,St.louis,Mo. 63116Skills
- Reliable and Responsible
- Quality and Defect Control
- Pricing Inquiries and Validation
- Strong Attention to Detail
- Payment Processing
- Safety Procedures
- Customer and Call Response
- Data Entry and Database Skills
- Verbal and Written Communication
- Attention to Detail
- Customer Service
- Cash Register Operations
- Quick Learner
- Forklift Operation
- Product packaging
- Barcode Scanners
- Quality inspections
- Shipment procedures
- Forklift safety and operation
- Pallet arrangement
- Inventory monitoring
- Order fulfillment
- Stocking
Timeline
Picker Packer
Amazon
10.2021 - 01.2022
Security Officer
Mo. Dept. Of Corrections
02.2021 - 10.2021
Package Handler , Trainer
UPS
08.2019 - 01.2020
DSP
Sunnyhill
01.2018 - 06.2019
Cashier Team Lead
Fish's
03.2013 - 11.2018
Cashier,stocker,team Lead Trainer,unloader
Walmart
03.2013 - 10.2018
Rural Mail Carrier
USPS
04.1993 - 02.2013
Some College (No Degree) - English Education, Teaching ,
Webster University
Associate of Science - Certified Medical Technician, License
Jefferson College
GED -
GED
Some College (No Degree) -
Long Elementary
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