Laura Hansen
Lake City,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated individual with experience in case management. Skilled in building relationships, understanding client needs and orchestrating services to meet their needs.
Overview
5
5
years of professional experience
Work History
Human Services Consultant III
FDVA Robert H Jenkins Jr Veterans Domiciliary
04.2022 - Current
- Clinical Team Member, Established Groups, Implemented Medicaid Long-Term Care access within organization, Liaison between 100-150 Residents and Long-Term Care Medicaid and Community Resources.
- Client Assessment, Monitor and Evaluate Treatment Plans/Services Resources, Case File Reviews/Create/ Compile/Document and Update Case Files and Produce Reports.
- Address and Document Resident issues and create corrective action plans with 100% efficiency.
- Review and update 75-150 Treatment plans with latest strategies and charting with 100% efficiency.
- Educate Residents to utilize coping mechanisms and techniques with 100% efficiency.
- Suggested additional services to residents in order to meet treatment plan.
- Collaborate with Elder Abuse on suspected abuse claims.
Social Services Senior Clerk
FDVA Robert H Jenkins, Jr Veterans Domiciliary
03.2020 - 03.2022
- Evaluate prospective residents through screening process
- Assist Admission Coordinator with Admission process
- Address/Document Resident needs, support executing treatment plans
- Evaluate Resident Dental needs, create treatment plans and implement plans with community resources
- Assistant to HSPC and Co-Chair recovery group
Receptionist
FDVA Robert H Jenkins, Jr Veterans Domiciliary
05.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Point of contact with public, resident applicants and current residents,
- Managed over 50 calls per day
Provide assistance to Admissions and Business Service Departments - Confirmed appointments, communicated with clients, and updated client records
- Responded to inquiries from callers seeking information
Education
Bachelor Of Arts - Psychology
Saint Leo University
Saint Leo, FL03.2010
Associate Of Applied Arts - General Studies
Santa Fe College
Gainesville, FL04.2007
Timeline
Human Services Consultant III
FDVA Robert H Jenkins Jr Veterans Domiciliary
04.2022 - Current
Social Services Senior Clerk
FDVA Robert H Jenkins, Jr Veterans Domiciliary
03.2020 - 03.2022
Receptionist
FDVA Robert H Jenkins, Jr Veterans Domiciliary
05.2018 - 03.2020
Bachelor Of Arts - Psychology
Saint Leo University
Associate Of Applied Arts - General Studies
Santa Fe College
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