Michelle Hanson
Hutto,TX
Summary
Ambitious Production Manager with over 10 years of experience in the construction industry. Motivates employees to align performance with company objectives in fast-paced production environments. Superior competency in resource allocation, production scheduling and workflow management.
Overview
12
12
years of professional experience
Work History
Production Manager
Austin Contractor Services
Austin, TX
01.2012 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Sourced materials to keep up with production goals and meet customer demands.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
- Provided training to previous production managers and Scheduling team
- Hiring processes, sending for drug tests
Assistant Property Manager
Polo Club Apartments
Austin, TX
03.2010 - 12.2011
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Education
High School Diploma -
Marcus High School
Flower Mound, TXSkills
- Microsoft Outlook
- Microsoft Office
- Oracle PeopleSoft
- Inventory Control Programs
- Microsoft Excel
- Product Planning
- Supply Chain Management
- Productivity Management
Timeline
Production Manager
Austin Contractor Services
01.2012 - Current
Assistant Property Manager
Polo Club Apartments
03.2010 - 12.2011
High School Diploma -
Marcus High School
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