30 Plus years
Laura Hardy
Customer service advisor
Summary
- Motivated business professional bringing thirty (30) plus years of dedicated customer service experience.
- Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills.
- Customer service professional with a history of meeting company goals utilizing consistent and organized practices.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
- Strong problem-solver dedicated to streamlining operations to promote organizational efficiency.
- Uses independent decision-making skills and sound judgment to positively impact company success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals
- Excellent time management skills.
Overview
21
21
Work History
Owner/operator Gulf Gas Franchise/Automotive Repa
Self
01.1991 - 11.2011
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Service Advisor
Walker Automotive
08.2001 - 05.2009
- Helped customers every day with positive attitude and focus on customer satisfaction
- Schedule customer service appointments
- Coordinate alternate transportation
- Review customer's service history prior to appointments
- Determine possible maintenance needs
- Communicate customer's concerns to technicians
- Communicate technicians diagnoses and recommendations along with cost and time estimates to the customer
- Reconciled cost of orders. Thirty (30) plus a day.
- Maintain proper parts stock for the business
- Account receivables
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed department calls daily.
- Coordinated department schedules to maximize coverage
- Reached out to customers to offer assistance with account and service issues.
Education
ASE Certified -
On Line
Grad -
Needham High School
Needham, MASkills
- Client Service
- Customer Relations
- Verbal and Written Communication
- Client Satisfaction
- Balanced Work Ethic
Additional Information
REFERENCE
Sharon Flinn 414-617-9187
Don Vachon 603-520-7383
Carl Ess 603-998-1746
Henry Yip 603-630-9694
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Customer Service Advisor
Walker Automotive
08.2001 - 05.2009
Owner/operator Gulf Gas Franchise/Automotive Repa
Self
01.1991 - 11.2011
ASE Certified -
On Line
Grad -
Needham High School