30 Plus years
Laura Hardy
Customer service advisor
Summary
- Motivated business professional bringing thirty (30) plus years of dedicated customer service experience.
- Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills.
- Customer service professional with a history of meeting company goals utilizing consistent and organized practices.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
- Strong problem-solver dedicated to streamlining operations to promote organizational efficiency.
- Uses independent decision-making skills and sound judgment to positively impact company success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals
- Excellent time management skills.
Overview
21
21
Work History
Owner/operator Gulf Gas Franchise/Automotive Repa
Self
01.1991 - 11.2011
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Service Advisor
Walker Automotive
08.2001 - 05.2009
- Helped customers every day with positive attitude and focus on customer satisfaction
- Schedule customer service appointments
- Coordinate alternate transportation
- Review customer's service history prior to appointments
- Determine possible maintenance needs
- Communicate customer's concerns to technicians
- Communicate technicians diagnoses and recommendations along with cost and time estimates to the customer
- Reconciled cost of orders. Thirty (30) plus a day.
- Maintain proper parts stock for the business
- Account receivables
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed department calls daily.
- Coordinated department schedules to maximize coverage
- Reached out to customers to offer assistance with account and service issues.
Education
ASE Certified -
On Line
Grad -
Needham High School
Needham, MASkills
- Client Service
- Customer Relations
- Verbal and Written Communication
- Client Satisfaction
- Balanced Work Ethic
Additional Information
REFERENCE
Sharon Flinn 414-617-9187
Don Vachon 603-520-7383
Carl Ess 603-998-1746
Henry Yip 603-630-9694
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Customer Service Advisor
Walker Automotive
08.2001 - 05.2009
Owner/operator Gulf Gas Franchise/Automotive Repa
Self
01.1991 - 11.2011
ASE Certified -
On Line
Grad -
Needham High School
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