Summary
Overview
Work History
Education
Skills
Timeline
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Laura Hardaway

Summary

Dynamic sales professional with a proven track record at Walmart, excelling in customer service and team collaboration. Recognized for exceeding sales goals through effective relationship building and exceptional problem-solving skills. Adept at cash handling and maintaining accuracy, fostering a positive shopping experience that drives customer loyalty.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.


Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

35
35
years of professional experience

Work History

Sales Associate

Belks
01.2013 - 02.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized merchandise displays to attract customer attention and drive sales.
  • Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
  • Collaborated with team members to restock shelves promptly and maintain inventory levels.
  • Learned product features and benefits to effectively communicate them to customers.
  • Handled customer complaints professionally, providing solutions to ensure satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Collaborated with team members to achieve monthly sales targets.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Cashier

Walgreens
06.2002 - 04.2011
  • Processed customer transactions efficiently, ensuring accurate cash handling and balance at shift end.
  • Assisted customers with product inquiries and resolved issues to enhance overall shopping experience.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Trained new cashiers on register operations, customer service standards, and store policies.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Collaborated with team members to streamline checkout processes, reducing wait times for customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Sales Floor Manager

Walmart
09.1989 - 06.2001
  • Directed daily sales floor operations, ensuring optimal customer service and team performance.
  • Mentored staff on product knowledge and sales techniques, enhancing overall team effectiveness.
  • Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
  • Implemented training programs that improved employee engagement and reduced turnover rates.
  • Coordinated inventory management processes, minimizing stock discrepancies and optimizing replenishment schedules.
  • Developed visual merchandising strategies, enhancing store layout to increase customer traffic and sales conversions.
  • Led weekly team meetings to share insights, set goals, and align efforts towards achieving sales targets.
  • Fostered relationships with vendors to negotiate favorable terms and enhance product offerings on the sales floor.
  • Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Assisted customers with [Product or Service] selection through carefully curated questions.
  • Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.

Education

Associates Degree (Basic Studies) - Basics

Texas Southern University ( Now Texas State )
San Marcos, TX
05-1979

High School Diploma -

Seguin High School
Seguin, TX
05-1976

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash handling accuracy
  • Building rapport
  • Negotiation tactics
  • Verbal and written communication
  • Feedback implementation
  • Exceeds sales goals
  • Positive and professional
  • Service oriented
  • Written and oral communication skills

Timeline

Sales Associate

Belks
01.2013 - 02.2025

Cashier

Walgreens
06.2002 - 04.2011

Sales Floor Manager

Walmart
09.1989 - 06.2001

Associates Degree (Basic Studies) - Basics

Texas Southern University ( Now Texas State )

High School Diploma -

Seguin High School

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