Hi, I’m
Laura Harju
Cottageville,SC
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
24
years of professional experience
1
Certification
Work History
Waffle House
Relief Manager/Orientation/HR/Salesperson/Rockstar GO
07.2001 - Current
Job overview
- Greeting Customers, taking orders, writing up and totaling orders, calling out orders to Grill Operator, picking up and delivering orders to Customers, bussing tables, and washing dishes.
- Performs side work such as refilling salt and pepper shakers, sugar, napkins and condiments.
- Identify, recruit, and interview potential hourly associates.
- Make or recommend hiring decisions and conduct or oversee initial training.
- Supervise and direct work of all hourly associates when present in restaurant or when communicating with associates from outside the workplace.
- Provide general and ongoing direction, supervision, and developmental coaching.
- Issue oral and written reprimands for inappropriate behavior.
- Make or recommend termination decisions when appropriate.
- Analyze and forecast staffing needs; create, manage and post associate work schedules.
- Manage payroll, establish wage rates and calculate bonuses per company policies.
- Maintain certain personnel records.
- Assist in the training and enforcement of company policies.
- Review appearance of associates to ensure they are meeting uniform and general appearance standards.
- Train and monitor associates regarding proper food safety and restaurant security procedures.
Security Finance
Senior Loan Processor
05.2019 - 03.2021
Job overview
- Analyze financial data and credit reports to determine loan eligibility.
- Negotiate loan terms and conditions with borrowers.
- Prepare loan applications and submit to underwriting for approval.
- Monitor loan applications throughout the approval process.
- Communicate with borrowers and other parties to ensure timely completion of loan documents.
- Maintain accurate records of loan applications and documents.
- Ensure compliance with all applicable laws and regulations.
- Provide customer service to borrowers throughout the loan process.
- Develop and maintain relationships with referral sources.
- Stay up to date on industry trends and changes in regulations.
- Generate new business through marketing and networking activities.
- Provide guidance and advice to borrowers on loan options and repayment plans.
Walmart
Retail Sales Associate
08.2013 - 05.2017
Job overview
- Guiding, motivating, and supporting a team to achieve its objectives.
- Setting goals, delegating tasks, monitoring progress.
- Ensuring there’s positive and productive work environment.
- Maintaining efficient and consistent communication and collaboration between management and team members.
- Solving customer complaints.
- Putting up displays
- Ensuring the aisles are neat and the shelves are stocked.
Anyone Home
Leasing Consultant
09.2009 - 07.2012
Job overview
- Answered incoming calls and emails, addressing customer inquiries and providing solutions.
- Maintained detailed records of customer interactions in the CRM system.
- Collaborated with cross-functional teams to resolve complex customer
- Achieved monthly sales targets by engaging with customers and providing product information.
- Built strong customer relationships, resulting in repeat business.
- Processed sales transactions accurately and efficiently.
Rick Hendrick Chrysler Dodge Jeep and Ram
Front Desk Receptionist
10.2004 - 05.2011
Job overview
- Welcome visitors, answer their questions, and guide them to the sales or service departments
- Answer incoming calls and emails, provide information, take messages, and direct inquiries to the correct staff members or departments.
- Maintain a friendly, professional, and efficient manner when interacting with all callers and visitors.
- Schedule sales and service appointments, manage calendars, and coordinate with different departments
- Enter customer data into dealership software and maintain organized electronic and physical files.
- Type memos, correspondence, and reports, and manage documents related to customers and services.
- Purchase and maintain office supplies.
- Collect payments via cash, card, or check, and accurately calculate amounts due.
- Document all payment information received.
- Work cooperatively with sales, service, and other departments to ensure customer satisfaction and smooth operations.
- Provide basic information about the dealership's products and services to customers.
- Keep the front desk and reception area clean and organized.
Education
Walterboro High School
High school diploma
Skills
- Customer service
- Time management
- Decision-making
- Staff training and development
- Relationship building
- Customer relationship management (CRM)
- Conflict resolution
- Listening skills
- Cash handling
- Attention to detail
- Telephone etiquette
- Data entry
- Appointment scheduling
- Administrative skills
- Office organization
- File organization
- Multi-line telephone systems
- Teamwork and collaboration
- Information verification
- Document review
- Employment verification
- Credit and collections
Certification
- Driver's License
- CNA
Languages
English
Timeline
Senior Loan Processor
Security Finance
05.2019 - 03.2021
Retail Sales Associate
Walmart
08.2013 - 05.2017
Leasing Consultant
Anyone Home
09.2009 - 07.2012
Front Desk Receptionist
Rick Hendrick Chrysler Dodge Jeep and Ram
10.2004 - 05.2011
Relief Manager/Orientation/HR/Salesperson/Rockstar GO
Waffle House
07.2001 - Current
Walterboro High School
High school diploma