Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Laura Harmon

Cypress,TX

Summary

Accomplished Store Manager with a proven track record at Burlington, enhancing operational efficiency and customer satisfaction. Excelled in team leadership, fostering a culture of problem-solving and high performance. Skilled in inventory management and customer relations, significantly improving store environment and sales outcomes. Demonstrates exceptional multitasking and organizational abilities, driving positive change and growth.

Overview

17
17
years of professional experience

Work History

Store Manager

Burlington
09.2016 - 04.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager of Operations

Burlington
09.2015 - 09.2016
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.

Assistant Store Manager of Merchandising

Burlington
09.2013 - 09.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Merchandise Team Lead

Macy's
10.2007 - 09.2013
  • Enforced safety regulations among staff members to create a secure working environment that minimized risks of accidents or injuries onsite.
  • Established strong vendor relationships for timely supply chain management and cost-effective procurement practices.
  • Managed a diverse team of associates, fostering a supportive work environment to improve performance.
  • Collaborated with buyers to ensure timely delivery of new merchandise and accurate inventory management.

Education

Bachelor of Arts - General Business

Sam Houston State University
Huntsville, TX
12-2013

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership and coaching

Accomplishments

  • Collaborated with multiple other Store Managers and Assistants in opening new locations, multiple times.
  • Collaborated with multiple other Store Managers and Assistants in traveling to other locations to assist the store with anything from backlog, to merchandising, and hiring.
  • Traveled out of state to assist stores without leadership in place.


Timeline

Store Manager

Burlington
09.2016 - 04.2024

Assistant Store Manager of Operations

Burlington
09.2015 - 09.2016

Assistant Store Manager of Merchandising

Burlington
09.2013 - 09.2015

Merchandise Team Lead

Macy's
10.2007 - 09.2013

Bachelor of Arts - General Business

Sam Houston State University

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Laura Harmon