Laura Harrier

Administered Township's Zoning Ordinance by applying regulations to permit applications and land development plans.
Maintained comprehensive records of all zoning and building projects.
Facilitated Zoning Hearing Board meetings for applicants regarding appealed applications.
Conducted plan reviews for Planning Department, ensuring compliance with Zoning Ordinance.
Executed Certified Building Code Official duties, ensuring adherence to state building codes.
Scheduled and attended meetings for proposed clients to discuss project requirements.
Cultivated communication with residents, staff, and developers to address inquiries.
Implemented and tracked individual lot grading plans for residential developments.

• Coordinated communication between departments to enhance workflow efficiency.
• Analyzed data to inform decision-making and resource allocation strategies.
• Facilitated conflict resolution among team members to maintain a positive work environment.
• Participated in regular meetings with upper management regarding progress updates on current initiatives.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Supervised subordinate staff in carrying out daily duties and activities.
• Represented the organization at external events and conferences.
• Ensured the security and confidentiality of sensitive information.
• Coordinated cross-departmental projects to achieve company objectives.
• Developed and maintained relationships with key clients/developers.
• Responded promptly to customer inquiries or complaints in a polite manner.
• Championed innovation and continuous improvement initiatives.
• Enforced compliance with regulatory standards and company policies.
• Coordinated with legal counsel to ensure organizational compliance.

• Developed action plans to meet diverse municipal needs, both short and long-term.
  Presented agenda items monthly for Zoning Hearing Board and Planning Commission meetings.
  Drafted monthly reports detailing Code Enforcement violations.
  Supervised third-party building inspectors to ensure compliance with Uniform Construction Code.
• Coordinated daily operations to ensure smooth workflow and effective communication.
• Implemented process improvements to streamline operational activities.
• Facilitated team meetings to discuss project updates and operational challenges.
• Maintained accurate records of operations and generated reports for management review.
• Participated in regular meetings with upper management regarding progress updates on current initiatives.

• Delivered third-party services for 27 municipalities in Lehigh Valley region.
  Oversaw Building Code Department with seven inspectors, establishing daily schedules.
  Executed customer remediation and problem-solving initiatives to resolve client issues.
  Performed zoning and code enforcement duties for local municipalities, ensuring compliance.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Supervised subordinate staff in carrying out daily duties and activities.

Delivered consultant services for engineering firm associated with PennDot District 5 office in Allentown, PA.
Administered permit process for commercial projects requiring state highway access within Highway Occupancy Permit Department.

• Managed scheduling and calendars for multiple executives at a engineering firm.
• Implemented office procedures to improve workflow and reduce redundancies.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Coordinated travel arrangements and itineraries for client meetings and events.
• Prepared and organized documents for project proposals and presentations.