Summary
Overview
Work History
Education
Skills
Timeline
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Laura Harris

Las Vegas,NV

Summary

Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

27
27
years of professional experience

Work History

Executive Assistant

Robert Barnes
11.2011 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Developed and maintained automated alert systems for important deadlines.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Customer Service Representative

Blue Cross Blue Shield Of TN
01.2007 - 01.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Data Entry

USPS
03.2002 - 09.2009
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.

Head Cashier

Chik-Fil-A
04.1997 - 06.2000
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.

Education

High School Diploma -

Chattanooga Christian School
Chattanooga, TN
06.1999

Skills

  • Office Management
  • Meeting Planning
  • Business Writing
  • Staff Management
  • Invoice Processing
  • Customer Service
  • Administrative Support
  • Strategic Planning
  • Scheduling
  • Quality Control

Timeline

Executive Assistant

Robert Barnes
11.2011 - Current

Customer Service Representative

Blue Cross Blue Shield Of TN
01.2007 - 01.2010

Data Entry

USPS
03.2002 - 09.2009

Head Cashier

Chik-Fil-A
04.1997 - 06.2000

High School Diploma -

Chattanooga Christian School

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