Summary
Overview
Work History
Education
Skills
References
Timeline
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Laura Harrison

Customer Service Representative
Brooksville,MS

Summary

Outgoing and hardworking Office Professional with a proven track record of addressing client and customer needs. Skilled business manager experienced in operational and team leadership. Combining several years of related experience with a results-focused and quality-driven approach.

Overview

20
20
years of professional experience

Work History

Property Manager

Hull Property Group
Columbus, US
11.2019 - 04.2024
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Managed all maintenance requests from tenants in a timely manner.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.

Administrative Assistant

Mississippi State University
Mississippi State, US
11.2006 - 04.2019
  • Provided excellent customer service by addressing inquiries and concerns in a timely and professional manner
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements for senior managers according to their requirements.
  • Provided secretarial and office management support while building cooperative working relationships.

Education

Bachelor of Arts - Speech Communication, Personnel Management Minor

University of Southern Mississippi
Hattiesburg, MS
12.1982

Skills

  • Microsoft Office
  • Property Management
  • Office Management
  • Payroll
  • Event Planning
  • Bookkeeping
  • Communication Skills
  • Customer Service
  • Leadership
  • Sales

References

References available upon request.

Timeline

Property Manager

Hull Property Group
11.2019 - 04.2024

Administrative Assistant

Mississippi State University
11.2006 - 04.2019

Bachelor of Arts - Speech Communication, Personnel Management Minor

University of Southern Mississippi

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Laura HarrisonCustomer Service Representative